Data Dictionary

Data Model > Data Dictionary

Data Dictionary

This section includes field-level details of each object referenced.

Configuration Objects

Label	API Name	Minimum Permissions Required	Impacted Features
Code Snippet	SVMXC__Code_Snippet__c	Read Create Edit
Code Snippet Manifest	SVMXC__Code_Snippet_Manifest__c	Read Create Edit

Label	API Name	Minimum Permissions Required	Impacted Features
Doc Template	SVMXC__Doc_Template__c	Read Create Edit
Doc Template Details	SVMXC__Doc_Template_Details__c	Read Create Edit

Label	API Name	Minimum Permissions Required	Impacted Features
Field Cache	SVMXC__Field_Cache__c	Read Create Edit
Function Definition	SVMXC__Function_Definition__c	Read Create Edit

Label	API Name	Minimum Permissions Required
Object Cache	SVMXC__Object_Cache__c	Read Create Edit
Offline Dataset Expression	SVMXC__Offline_Dataset_Expression__c	Read Create Edit
Offline Log	SVMXC__Offline_Log__c	Read Create Edit
Offline Object	SVMXC__Offline_Object__c	Read Create Edit
Offline View	SVMXC__Offline_View__c	Read Create Edit
Optimizer Transaction	SVMXC__SVMX_Optimizer__c	Read Create Edit

Label	API Name	Minimum Permissions Required
Page Layout	SVMXC__Page_Layout__c	Read Create Edit
Page Layout Detail	SVMXC__Page_Layout_Detail__c	Read Create Edit
Picklist Cache	SVMXC__Picklist_Cache__c	Read Create Edit

Label	API Name	Minimum Permissions Required
ServiceMax Config Data	SVMXC__ServiceMax_Config_Data__c	Read Create Edit
ServiceMax Job	SVMXC__SVMX_Jobs__c	Read Create Edit
ServiceMax Job Log	SVMXC__SVMX_Job_Logs__c	Read Create Edit
ServiceMax Job Stats	SVMXC__SVMX_Job_Stats__c	Read Create Edit
ServiceMax Process	SVMXC__ServiceMax_Processes__c	Read Create Edit
ServiceMax Tag	SVMXC__ServiceMax_Tags__c	Read Create Edit
Sync Request	SVMXC__Sync_Request__c	Read Create Edit Delete
Sync Request Record	SVMXC__Sync_Request_Records__c	Read Create Edit

Label	API Name	Minimum Permissions Required	Impacted Features
User GPS Log	SVMXC__User_GPS_Log__c	Read Create Edit

Functional Objects

Label	API Name	Minimum Permissions Required
Account	Account	No Access
Activity	Activity	Not Available
Activity Master	SVMXC__Activity_Master__c	Read
Activity Product	SVMXC__Activity_Product__c	Read
AI Config Data	SVMXIQ__AI_ConfigData__c	No Access
AI Action Event	SVMXIQ__AI_ActionEvent__e	No Access
AI Event Log	SVMXIQ__AI_EventLog__c	No Access
AI Config Data Assignment	SVMXIQ__AI_ConfigDataAssignment__c	No Access
AI Config Data Details	SVMXIQ__AI_ConfigDataDetails__c	No Access
Allocated Stock	SVMXC__Allocated_Stock__c	Read
Applicable Product	SVMXC__Service_Template_Products__c	Read
Applicable Work Plan	SVMXC__WPLN_ApplicableWorkPlan__c	Read Create Edit
Appointment Status	SVMXC__SM_Appointment_Status__c	Read Create
Appointment Window	SVMXC__SM_Appointment_Window__c	Read Create Edit
Attributes Template	SVMXC__SM_Attributes_Template__c	Read Create Edit
Available Service	SVMXC__Service__c	Read

Label	API Name	Minimum Permissions Required
Batch/Lot	SVMXC__SM_Batch_Lot__c	Read Create Edit
Batch/Lot Master (DEPRECATED)	SVMXC__Batch_Lot_Master__c	No Access
Booking Window	SVMXC__Booking_Window__c	Read

Label	API Name	Minimum Permissions Required
Case	Case	No Access
Case Line	SVMXC__Case_Line__c	No Access
Checklist	SVMXC__Checklist__c	Read
Checklist Attachment	SVMXC__SM_Checklist_Attachment__c	Read
Change Order	SVMXC__SM_Change_Order__c	Read Create Edit
Change Order Criteria	SVMXC__SM_Change_Order_Criteria__c	Read Create Edit
Change Order Log	SVMXC__SM_Change_Order_Log__c	Read Create Edit
Change Order Line	SVMXC__SM_Change_Order_Line__c	Read Create Edit
Change Order Required Parts	SVMXC__SM_Change_Order_Parts__c	Read Create Edit
Counter Detail	SVMXC__Counter_Details__c	Read
Checklist Result	SVMXC__SM_Checklist_Result__c	Read
Connected Service Tip	SVMXC__Connected_Service_Tip__c	Read Create Edit
Counter Rollup	SVMXC__Counter_Rollup__c	Read
Covered Location	SVMXC__Service_Contract_Sites__c	Read
Covered Product	SVMXC__Service_Contract_Products__c	Read
Crew	SVMXC__SM_Crew__c	Read Create
Crew Resource	SVMXC__SM_Crew_Resource__c	Read Create
Custom Coverage	SVMXC__Custom_Coverage__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Dependency Management	SVMXC__Dependency_Management__c	Read	Schedule Optimization
Depot Configuration	SVMXC__SM_DepotConfiguration__c	Read Create Edit
Depot Configuration Access	SVMXC__SM_DepotConfigAccess__c	Read Create Edit
Depot Coverage	SVMXC__SM_DepotCoverage__c	Read Create Edit
Depot Management Process	SVMXC__SM_DepotMgmtProcess__c	Read Create Edit
Depot Process Assignment	SVMXC__SM_DepotProcessAssignment__c	Read Create Edit
Depot Queue Item	01rIT000001QCDd	Read Create Edit
Depot Queue Item History	SVMXC__SM_DepotQueueItemHistory__c	Read Create Edit
Dispatcher Access	SVMXC__Dispatcher_Access__c	Read
Down Time	SVMXC__Down_Time__c	Read

Label	API Name	Minimum Permissions Required
Engine Execution Tracking	SVMXC__SM_Engine_Tracking__c	Read Create Edit Delete
Entitled Contact	SVMXC__Service_Contract_Contacts__c	Read
Expense Pricing	SVMXC__Expense_Pricing__c	Read
Expertise	SVMXC__Service_Group_Skills__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Geo Entity	SVMXC__SM_GeoEntity__c	Read Create Edit

Label	API Name	Minimum Permissions Required
IB Attributes Template Instance	SVMXC__SM_IB_Attributes_Template_Instance__c	Read Create Edit
IB Option Configuration	SVMXC__SM_IBOptionConfiguration__c	Read Create Edit
IB Part Activity	SVMXC__SM_IBPartActivity__c	Read Create Edit
IB Technical Attribute	SVMXC__SM_IB_Technical_Attributes__c	Read Create Edit
IB Time Card	SVMXC__SM_Installed_Product_Downtime__c	Read Create Edit
Included Service	SVMXC__Service_Contract_Services__c	Read
Installed Base Notification	SVMXC__SM_IB_Notification__c	Read Create Edit
Installed Product	SVMXC__Installed_Product__c	Read
Investigation	SVMXC__SM_Investigation__c	Read Create Edit Delete
Investigation Context	SVMXC__SM_InvestigationContext__c	Read Create Edit Delete
Investigation Observation	SVMXC__SM_Investigation_Observation__c	Read Create Edit Delete
Investigation Root Cause	SVMXC__SM_Investigation_Root_Cause__c	Read Create Edit Delete
Investigation Solution	SVMXC__SM_Investigation_Solution__c	Read Create Edit Delete
Investigation Solution Product	VMXC__SM_Investigation_Solution_Product__c	Read Create Edit Delete

Label	API Name	Minimum Permissions Required
Labor Pricing	SVMXC__Labor_Pricing__c	Read
Location	SVMXC__Site__c	Read Create Edit
Location Covered	SVMXC__Service_Group_Site__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Mileage Tier	SVMXC__Mileage_Tiers__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Observation	SVMXC__SM_Observation__c	Read Create Edit Delete
Observation Applicability	SVMXC__SM_ObservationApplicability__c	Read Create Edit Delete
Overnight Stay Policy	SVMXC__SM_Overnight_Stay_Policy__c	Read Create Edit
Opportunity Product	OpportunityLineItem	Not Available
Opportunity	Opportunity	No Access
Optimizer Transaction	SVMXC__SVMX_Optimizer__c	Read Create Edit	Schedule Optimization
Option	SVMXC__SM_ProductOption__c	Read Create Edit
Option Choice	SVMXC__SM_ProductOptionChoice__c	Read Create Edit

Label	API Name	Minimum Permissions Required
PM Applicable Product	SVMXC__PM_Applicable_Product__c	Read
PM Forecast Schedule Template	SVMXC__SM_PM_ForecastScheduleTemplate__c	Read Create Edit Delete
PM History	SVMXC__PM_History__c	Read
PM Offering	SVMXC__PM_Offering__c	Read
PM Plan Template	SVMXC__PM_Plan_Template__c	Read
PM Schedule	SVMXC__PM_Schedule__c	Read
PM Schedule Definition	SVMXC__PM_Schedule_Definition__c	Read
PM Schedule Template	SVMXC__PM_Schedule_Template__c	Read
Part Usage Transaction	SVMXC__SM_PartUsageTransaction__c	Read Create Edit Delete View All Records Modify All Records
Parts Discount	SVMXC__Parts_Discount__c	Read
Parts Order	SVMXC__RMA_Shipment_Order__c	Read
Parts Order Line	SVMXC__RMA_Shipment_Line__c	Read Create Edit
Parts Pricing	SVMXC__Parts_Pricing__c	Read
Parts Request	SVMXC__Parts_Request__c	Read
Parts Request Line	SVMXC__Parts_Request_Line__c	Read
Preventive Maintenance Coverage	SVMXC__PM_Coverage__c	Read
Preventive Maintenance Plan	SVMXC__PM_Plan__c	Read
Price Book	Pricebook2	No Access
Pricing Rule	SVMXC__Pricing_Rule__c	Read
Process Bottleneck	SVMXC__Case_Tracker__c	No Access
Product	Product2	No Access
Product Configuration	SVMXC__ProductConfiguration__c	Read
Product Replacement	SVMXC__Product_Replacement__c	Read
Product Serviced	SVMXC__Service_Group_Product__c	Read
Product Stock	SVMXC__Product_Stock__c	Read
Product Structure	SVMXC__SM_ProductStructure__c	Read Create Edit Delete
Product Structure Configuration	SVMXC__SM_ProdStructureConfig__c	Read Create Edit
Product Structure Configuration Detail	SVMXC__SM_ProdStructureConfigDetail__c	Read Create Edit
Product Structure Configuration Fields	SVMXC__SM_ProdStructureConfigFields__c	Read Create Edit
Product Warranty	SVMXC__Warranty__c	Read
Proforma Invoice	SVMXC__Proforma_Invoice__c	Read
Proforma Invoice Detail	SVMXC__Proforma_Invoice_Detail__c	Read
Proforma Invoice Line	SVMXC__Proforma_Invoice_Line__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Quote Item	SVMXC__Quote_Line__c	Read

Label	API Name	Minimum Permissions Required
Recommended Part	SVMXC__WPLN_SparePart__c	Read Create Edit Delete
Required Part	SVMXC__Required_Part__c	Read
Root Cause	SVMXC__SM_Root_Cause__c	Read Create Edit Delete
Root Cause Applicability	SVMXC__SM_RootCauseApplicability__c	Read Create Edit Delete
Route Card	SVMXC__Route_Card__c	Read
Route Stop	SVMXC__Route_Stop__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
Scheduler Log	SVMXC__SM_Scheduler_Log__c	Read Create Edit
Scheduling Event Summary	SVMXC__SM_Scheduling_Event_Summary__c	Read Create Edit
Scheduling Job Summary	SVMXC__SM_Scheduling_Job_Summary__c	Read Create Edit
Scheduling Violation	SVMXC__SM_Scheduling_Violation__c	Read Create Edit	Schedule Optimization
SFM Event	SVMXC__SFM_Event__c	Read Create Edit
SLA Detail	SVMXC__SLA_Detail__c	Read
SLA Terms	SVMXC__Service_Level__c	Read
SPM Account Summary	SVMXC__SPM_Account_Summary__c	Read
SPM Scheduling Technician Utilization	SVMXC__SPM_Scheduling_Technician_Utilization__c	Read Create Edit
SPM Scheduling Technician Utilization Constraints	SVMXC__SPM_Schedul_Tech_Utilization_Constraints__c	Read Create Edit
SPM – Attach Rate	SVMXC__SPM_Contract_Penetration__c	Read
SPM – Average Response Time	SVMXC__SPM_Average_Response_Time__c	Read
SPM – Contract Up Time	SVMXC__SPM_Contract_Up_Time__c	Read
SPM – First Time Fix	SVMXC__SPM_First_Time_Fix__c	Read
SPM – Mean Time Between Failure	SVMXC__SPM_Mean_Time_Between_Failure__c	Read
SPM – Mean Time To Complete	SVMXC__SPM_Mean_Time_To_Complete__c	Read
SPM – Mean Time to Repair	SVMXC__SPM_Mean_Time_To_Repair__c	Read
SPM – Repeat Visit	SVMXC__SPM_Repeat_Visit__c	Read
SPM – Top Level Summary	SVMXC__SPM_Top_Level_Summary__c	No Access
SPM - Utilization	SVMXC__SPM_Utilization__c	Read
SPM - Down Time Detail	SVMXC__SPM_Down_Time_Detail__c	Read
Service Offering	SVMXC__Service_Offerings__c	Read
Service Plan	SVMXC__Service_Plan__c	Read
Service Pricebook	SVMXC__Service_Pricebook__c	Read
Service Pricebook Entry	SVMXC__Service_Pricebook_Entry__c	Read
Service Product	SVMXC__WPLN_WOServiceProduct__c	Read Create Edit Delete
Service Quote	SVMXC__Quote__c	Read
Service Request	SVMXC__Service_Request__c	Read Create Edit
Service Request Line Item	SVMXC__SM_ServiceRequestLineItem__c	Read Create Edit Delete
Service Team	SVMXC__Service_Group__c	Read
Service Task	SVMXC__WPLN_ServiceTask__c	Read Create Edit Delete
Service Task History	SVMXC__WPLN_ServiceTaskHistory__c	Read Create Edit Delete
Service Zone	SVMXC__Service_Zone__c	Read
Service/Maintenance Contract	SVMXC__Service_Contract__c	Read
Service/Maintenance History	SVMXC__Entitlement_History__c	Read
ServiceMax Event	SVMXC__SVMX_Event__c	Read
ServiceMax Job	SVMXC__SVMX_Jobs__c	Read Create Edit	Schedule Optimization
ServiceMax Job Log	SVMXC__SVMX_Job_Logs__c	Read Create Edit	Schedule Optimization
ServiceMax Job Stats	SVMXC__SVMX_Job_Stats__c	Read Create Edit	Schedule Optimization
Service Tip	SVMXC__Service_Tip__c	Read Create Edit Delete
Shift Segment	SVMXC__SM_Shift_Segment__c	Read Create Edit Delete	Schedule Optimization
Skill	SVMXC__Skill__c	Read
Software Build	SVMXC__SM_SoftwareBuild__c	Read Create Edit
Solution	SVMXC__SM_Solution__c	Read Create Edit Delete
Solution Applicability	SVMXC__SM_SolutionApplicability__c	Read Create Edit Delete
Stock Adjustment	SVMXC__Stock_Adjustment__c	Read
Stocked Serial/Batch Detail	SVMXC__Product_Serial__c	Read
Stock History	SVMXC__Stock_History__c	Read
Stock Transfer	SVMXC__Stock_Transfer__c	Read
Stock Transfer Line	SVMXC__Stock_Transfer_Line__c	Read
Sub Location	SVMXC__Sub_Location__c	No Access

Label	API Name	Minimum Permissions Required
TA Picklist Definition	SVMXC__SM_TA_Picklist_Definition__c	Read Create Edit
Task Template	SVMXC__Task_Template__c	Read
Team Labor Cost	SVMXC__Service_Group_Costs__c	Read
Technician/Equipment	SVMXC__Service_Group_Members__c	Read
Territory	SVMXC__Territory__c	Read
Territory Coverage	SVMXC__Territory_Coverage__c	Read
Tiered Pricing	SVMXC__SM_Tiered_Pricing__c	Read Create Edit
Tier Usage	SVMXC__SM_Tier_Usage__c	Read Create Edit
Time Entry	SVMXC__Timesheet_Entry__c	Read
Time Tracker	SVMXC__Time_Tracker__c	Read
Timesheet	SVMXC__Timesheet__c	Read
Timesheet Daily Summary	SVMXC__Timesheet_Day_Entry__c	Read
Travel Policy	SVMXC__Travel_Policy__c	Read

Label	API Name	Minimum Permissions Required	Impacted Features
User	User	Not Available
User Message	SVMXC__SM_User_Message__c	Read Create Edit

Label	API Name	Minimum Permissions Required	Impacted Features
Variance Product Assignment	SVMXC__SM_VarianceProductAssignment__c	Read Create Edit
Variance Details	SVMXC__SM_VarianceDetails__c	Read Create Edit

Label	API Name	Minimum Permissions Required	Impacted Features
Warranty Terms	SVMXC__Service_Template__c	Read
Workstation	SVMXC__SM_Workstation__c	Read Create Edit
Work Detail	SVMXC__Service_Order_Line__c	Read
Work Order	SVMXC__Service_Order__c	Read
Work Order Dependency	SVMXC__Service_Order_Dependency__c	Read	Schedule Optimization
Work Plan	SVMXC__WPLN_WorkPlan__c	Read Create Edit Delete
Work Plan Assignment	SVMXC__WPLN_WorkPlanAssignment__c	Read Create Edit Delete
Work Plan Assignment Rule	SVMXC__WPLN_WorkPlanAssignmentRule__c	Read Create Edit Delete
Work Plan Assignment Rule Detail	SVMXC__WPLN_WorkPlanAssignmentRuleDetail__c	Read Create Edit Delete
Work Plan Association	SVMXC__WPLN_WorkPlanAssociation__c	Read Create Edit Delete
Work Plan Configuration	SVMXC__WPLN_WorkPlanConfiguration__c	Read Create Edit Delete
Work Plan History	SVMXC__WPLN_WorkPlanHistory__c	Read Create Edit Delete
Work Plan Part	SVMXC__WPLN_WorkPlanPart__c	Read Create Edit Delete
Work Plan Task	SVMXC__WPLN_WorkPlanTask__c	Read Create Edit Delete

Label	API Name	Minimum Permissions Required	Impacted Features
Zone Pricing	SVMXC__Zone_Pricing__c	Read

The Salesforce edition you use determines the number of custom fields you can add to objects in the ServiceMax Core application. For more information, see Salesforce Features and Edition Allocations and Custom Fields Allowed Per Object.

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