Data Model > Data Dictionary > R > Route Card
Route Card
Route card contains high-level information about a product's journey through the repair process. Separate route cards are created for inbound (to repair) and outbound (to customer) journeys of a product.
API Label: SVMXC__Route_Card__c
No. of Fields: 13
Field Label
Field Name
Data Type
Description
Custom Relationship Fields
Case
SVMXC__Case__c
Lookup(Case)
Reference to the originating customer case.
Case Line
SVMXC__Case_Line__c
Lookup(Case Line)
Reference to the originating customer case line.
Current Stop
SVMXC__Current_Stop__c
Lookup(Location)
Current stop in the route.
Customer
SVMXC__Customer__c
Lookup(Account)
Reference to the customer account that initiated the return.
First Stop
SVMXC__First_Stop__c
Lookup(Location)
First (initial) stop in the route.
Last Stop
SVMXC__Last_Stop__c
Lookup(Location)
Last stop in the route.
Next Stop
SVMXC__Next_Stop__c
Lookup(Location)
Next step in the route.
RMA
SVMXC__RMA__c
Lookup(Parts Order)
Reference to the original return order (RMA).
RMA Line
SVMXC__RMA_Line__c
Lookup(Parts Order Line)
Reference to the original return order line (RMA Line).
Supplier
SVMXC__Supplier__c
Lookup(Account)
Reference to the supplier account that may perform the repair.
Standard Fields
Record Number
Name
Auto Number
The auto-generated record number.
Custom Fields
Route Type
SVMXC__Route_Type__c
Picklist
Type of route. Inbound indicates product being returned for repair. Outbound indicates product being returned to customer after repair.
Status
SVMXC__Status__c
Picklist
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