Data Model > Data Dictionary > E > Expertise
Expertise
Service Group enables the definition of your entire service organization. Service group definition includes details of group members, products in which the group specializes, the skills available in the group, typical service delivery costs as well as geographies covered by the group.
API Label: SVMXC__Service_Group_Skills__c
No. of Fields: 9
Field Label
Field Name
Data Type
Description
Custom Relationship Fields
Service Team
SVMXC__Service_Group__c
Master-Detail(Service Team)
Name of the service group. Is a lookup to an existing service group in ServiceMax.
Skill
SVMXC__Skill__c
Lookup(Skill)
Name of the skill. Is a lookup to an existing skill record in ServiceMax.
Technician/Equipment
SVMXC__Group_Member__c
Lookup(Technician/Equipment)
Name of the service group member. Is a lookup to an existing service group member in ServiceMax.
Standard Fields
Record Number
Name
Auto Number
The auto-generated record number.
Custom Fields
Availability End Date
SVMXC__Availability_End_Date__c
Date
Date up to which this skill is available in this group.
Availability Start Date
SVMXC__Availability_Start_Date__c
Date
Date from which this skill is available in this group.
Is Applicable
SVMXC__Is_Applicable__c
Formula (Text)
Select
SVMXC__Select__c
Checkbox
Checkbox used in ServiceMax screens to manage record selection.
Skill Level
SVMXC__Skill_Level__c
Number(18, 0)
Proficiency level at which this skill is available. See skill definition for low, medium and high benchmarks of this skill.
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