ServiceMax Process
This object is used to define:
ServiceMax modules
ServiceMax SubModules
Inventory Processes (standard and custom)
Object Mappings for copying data between objects
API Name: SVMXC__ServiceMax_Processes__c
Number of Fields: 243
Field Label
Field Name
Data Type
Custom Relationship Fields
Assign To Dispatcher
SVMXC__Assign_To_Dispatcher__c
Lookup(User)
Assign To Technician
SVMXC__Assign_To_Technician__c
Lookup(Technician/Equipment)
Business Hours
SVMXC__Business_Hours__c
Lookup(Business Hours)
Case Assign To User
SVMXC__Case_Assign_To_User__c
Lookup(User)
Default Location
SVMXC__Default_Location__c
Lookup(Location)
Doc Template
SVMXC__Doc_Template__c
Lookup(Doc Template)
Doc Template Details
SVMXC__Doc_Template_Details__c
Lookup(Doc Template Details)
Final Exception Process
SVMXC__Final_Exception_Process__c
Lookup(ServiceMax Process)
Location
SVMXC__Location__c
Lookup(Location)
Module
SVMXC__Module__c
Lookup(ServiceMax Process)
Node Parent
SVMXC__Node_Parent__c
Lookup(ServiceMax Process)
Page Layout
SVMXC__Page_Layout__c
Lookup(Page Layout)
Parent Object
SVMXC__Parent_Object__c
Lookup(ServiceMax Process)
Process
SVMXC__Process__c
Lookup(ServiceMax Process)
Process1
SVMXC__Process1__c
Lookup(ServiceMax Process)
Process2
SVMXC__Process2__c
Lookup(ServiceMax Process)
Process3
SVMXC__Process3__c
Lookup(ServiceMax Process)
Question Bank
SVMXC__Question_Bank__c
Lookup(Question Bank)
Section
SVMXC__SM_Section__c
Lookup(Page Layout Detail)
Section2
SVMXC__SM_Target_Section__c
Lookup(Page Layout Detail)
Submodule
SVMXC__Submodule__c
Lookup(ServiceMax Process)
Territory
SVMXC__Territory__c
Lookup(Territory)
Work Order Assign To Team
SVMXC__Assign_To_Service_Team__c
Lookup(Service Team)
Standard Fields
Created By
CreatedById
Lookup(User)
Currency
CurrencyIsoCode
Picklist
Last Modified By
LastModifiedById
Lookup(User)
Owner
OwnerId
Lookup(User,Group)
Process Number
Name
Auto Number
Record Type
RecordTypeId
Record Type
Custom Fields
Action On Excess Qty
SVMXC__APL_Action_On_Excess_Qty__c
Picklist
Action On Less Qty
SVMXC__APL_Action_On_Less_Qty__c
Picklist
Action On Unexpected Product
SVMXC__APL_Action_On_Unexpected_Product__c
Picklist
Action On Unexpected SN
SVMXC__APL_Action_On_Unexpected_SN__c
Picklist
Action Type
SVMXC__Action_Type__c
Picklist
Action URL
SVMXC__Action_URL__c
Long Text Area(32000)
Active
SVMXC__Active__c
Checkbox
Advance Expression
SVMXC__Advance_Expression__c
Text(255)
Allow Override
SVMXC__Allow_Override__c
Checkbox
Allow Partial Delivery
SVMXC__APL_Allow_Partial_Delivery__c
Checkbox
Allow Partial Shipment
SVMXC__APL_Allow_Partial_Shipment__c
Checkbox
APL_Create_WO_Preference
SVMXC__APL_Create_WO_Preference__c
Picklist
Apply Task Template
SVMXC__SM_Apply_Task_Template__c
Picklist
Assign To Queue
SVMXC__Assign_To_Queue__c
Text(100)
Assign Work Order To
SVMXC__Assign_Work_Order_To__c
Picklist
Business Hour Source for Event
SVMXC__SM_Business_Hour_Source_Event__c
Text(100)
Business Hour Source Work Detail
SVMXC__SM_Business_Hour_Source__c
Text(100)
Calendar End Days
SVMXC__Calendar_End_Days__c
Number(18, 0)
Calendar End Type
SVMXC__Calendar_End_Type__c
Picklist
Calendar Start Days
SVMXC__Calendar_Start_Days__c
Number(18, 0)
Calendar Start Type
SVMXC__Calendar_Start_Type__c
Picklist
Capacity Threshold
SVMXC__SM_Capacity_Threshold__c
Number(18, 0)
Capture Log
SVMXC__Capture_Log__c
Checkbox
Case Assign To
SVMXC__Assign_Case_To__c
Picklist
Case Assign To Queue
SVMXC__Case_Assign_To_Queue__c
Text(255)
Checklist Version
SVMXC__SM_Checklist_Version__c
Picklist
Child Error Msg
SVMXC__Child_Error_Msg__c
Text(255)
Child Error Msg2
SVMXC__Child_Error_Msg2__c
Text(255)
Child Object Criteria
SVMXC__Child_Object_Criteria__c
Long Text Area(32000)
Confirmation Message
SVMXC__Confirmation_Message__c
Text(255)
Consider Location From
SVMXC__Consider_Location_From__c
Text(100)
Consider Location From Object
SVMXC__Consider_Location_From_Object__c
Text(100)
Counter Vs Dates Rule
SVMXC__Counter_Vs_Dates_Rule__c
Picklist
Create Internal RMA
SVMXC__APL_Create_Internal_RMA__c
Checkbox
Create Supplier RMA
SVMXC__APL_Create_Supplier_RMA__c
Checkbox
Create Work Order
SVMXC__Create_Work_Order__c
Picklist
Create Work Order On
SVMXC__APL_Create_Work_Order_On__c
Picklist
Criteria Action
SVMXC__CriteriaAction__c
Picklist
Custom Action Type
SVMXC__Custom_Action_Type__c
Picklist
Data Type
SVMXC__Data_Type__c
Picklist
Default Lookup Column
SVMXC__Default_Lookup_Column__c
Text(150)
Default On
SVMXC__Default_On__c
Checkbox
Default Value
SVMXC__Default_Value__c
Text Area(255)
Description
SVMXC__Description__c
Long Text Area(32000)
Disable AutoEntitlement
SVMXC__SM_Disable_AutoEntitlement__c
Checkbox
Disable Real-Time Validation
SVMXC__SM_Disable_Realtime_Validation__c
Checkbox
Dispatch Method
SVMXC__Dispatch_Method__c
Picklist
Dispatch Process Status
SVMXC__Dispatch_Process_Status__c
Picklist
Dispatch Threshold
SVMXC__Dispatch_Threshold__c
Number(18, 0)
Dispatch Timezone
SVMXC__Dispatch_Timezone__c
Text(80)
Display File Name
SVMXC__SM_Display_File_Name__c
Text Area(255)
Distance And Time
SVMXC__Distance_And_Time__c
Picklist
Do Not Create New WO
SVMXC__SM_Do_Not_Create_New_WO__c
Checkbox
Do Not Create WO Within
SVMXC__SM_Do_Not_Create_WO_Within__c
Number(18, 0)
Drive time adjustment allowed?
SVMXC__SM_Drive_Time_Adj_Allowed__c
Checkbox
Drive time adjustment maximum limit
SVMXC__SM_Drive_Time_Adj_Limit__c
Number(4, 0)
Drive time adjustment percentage factor
SVMXC__SM_Drive_Time_Adj_Factor__c
Number(4, 0)
Drive time after shift end (in mins)
SVMXC__SM_Drive_After_Shift_End__c
Number(18, 0)
Drive time before shift start (in mins)
SVMXC__SM_Drive_Before_Shift_Start__c
Number(18, 0)
Email On Error
SVMXC__Email_On_Error__c
Email
Email On Success
SVMXC__Email_On_Success__c
Email
Email Template
SVMXC__SM_EmailTemplate__c
Text(255)
Enable Attachment
SVMXC__Enable_Attachment__c
Checkbox
Enable Capacity Rules
SVMXC__SM_Enable_Capacity__c
Checkbox
Enable Child Line Entitlement
SVMXC__Enable_Child_Line_Entitlement__c
Checkbox
Enable Confirmation Dialog
SVMXC__Enable_Confirmation_Dialog__c
Checkbox
Enable Day-wise Optimization
SVMXC__SM_Daywise_Optimization__c
Checkbox
Enable Image
SVMXC__SM_Enable_Image__c
Checkbox
Enable Online Search
SVMXC__SM_Enable_Online_Search__c
Checkbox
Enable Sub Process
SVMXC__Enable_Sub_Process__c
Checkbox
Enable Tech Efficiency
SVMXC__SM_Enable_Tech_Efficiency__c
Checkbox
Enable Version Control
SVMXC__SM_Enable_Version_Control__c
Checkbox
End Date
SVMXC__End_Date__c
Date
Entitlement By
SVMXC__Entitlement_By__c
Picklist
Entitlement Scope
SVMXC__Entitlement_Scope__c
Picklist
Event Type
SVMXC__Event_Type__c
Picklist
Exclude Unanswered Questions
SVMXC__SM_Exclude_Unanswered_Questions__c
Checkbox
Expertise Match Enabled
SVMXC__Expertise_Match_Enabled__c
Checkbox
Export Configuration
SVMXC__Export_Configuration__c
Long Text Area(32768)
Field Name
SVMXC__Field_Name__c
Text(255)
Frequency
SVMXC__Frequency__c
Number(14, 4)
Full Run Unit
SVMXC__Full_Run_Unit__c
Picklist
Group Work Order By
SVMXC__APL_Group_Work_Order_By__c
Picklist
Handover
SVMXC__Handover__c
Checkbox
Help Text
SVMXC__SM_HelpText__c
Text(255)
Include Object Data set
SVMXC__SM_Include_Object_Data_Set__c
Checkbox
Include Parent Product
SVMXC__Include_Parent__c
Checkbox
Include Product
SVMXC__Include_Product__c
Checkbox
Include Skipped Sections
SVMXC__SM_Include_Skipped_Sections__c
Checkbox
Include Top Level Product
SVMXC__Include_Top_Level__c
Checkbox
Installation Key
SVMXC__Installation_Key__c
Text(255)
Invoice Scope
SVMXC__Invoice_Scope__c
Picklist
Is Default?
SVMXC__IsDefault__c
Checkbox
Is Private?
SVMXC__IsPrivate__c
Checkbox
Is Standalone (Do Not Use)
SVMXC__IsStandalone__c
Checkbox
Is Standard
SVMXC__IsStandard__c
Checkbox
IsGlobal
SVMXC__IsGlobal__c
Checkbox
Location Field Name
SVMXC__APL_Field_Name__c
Text(100)
Map ID
SVMXC__MapID__c
Text(50)
Match Account
SVMXC__Match_Account__c
Checkbox
Match Contact
SVMXC__Match_Contact__c
Checkbox
Match Location
SVMXC__Match_Location__c
Checkbox
Message Type
SVMXC__Message_Type__c
Picklist
Mode
SVMXC__SM_Mode__c
Text(20)
Mode Of Execution
SVMXC__Mode_Of_Execution__c
Picklist
Module ID
SVMXC__ModuleID__c
Text(30)
MTTS Minutes
SVMXC__MTTS_Minutes__c
Number(16, 2)
Name
SVMXC__Name__c
Text(255)
Name Field
SVMXC__Name_Field__c
Text(100)
Node Parent API
SVMXC__Node_Parent_API__c
Text(150)
Node Parent Sequence
SVMXC__SM_Node_Parent_Sequence__c
Number(18, 0)
Node Source Object API
SVMXC__Node_Source_Object_API__c
Text(150)
Normalized Node Type Weight
SVMXC__Normalized_Node_Type__c
Formula (Number)
Normalized Route Distance Weight
SVMXC__Normalized_Route_Distance__c
Formula (Number)
Normalized Route Time Weight
SVMXC__Normalized_Route_Time__c
Formula (Number)
Normalized Time Window Weight
SVMXC__Normalized_Time_Window__c
Formula (Number)
Normalized Total Distance Weight
SVMXC__Normalized_Total_Distance__c
Formula (Number)
Notify Technician
SVMXC__Notify_Technician__c
Checkbox
Number of Lookup Records
SVMXC__Number_of_Lookup_Records__c
Number(18, 0)
Object Key Prefix
SVMXC__Object_Key_Prefix__c
Text(10)
Open As Full Window
SVMXC__Open_As_Full_Window__c
Checkbox
Optimization Goal
SVMXC__Optimization_Goal__c
Picklist
Optimizer Sync Interval
SVMXC__Optimizer_Sync_Interval__c
Number(18, 0)
Ownership Type
SVMXC__Ownership_Type__c
Picklist
Parent Column Name
SVMXC__Parent_Column_Name__c
Text(255)
Parent Error Msg
SVMXC__Parent_Error_Msg__c
Text(255)
Parent Error Msg2
SVMXC__Parent_Error_Msg2__c
Text(255)
Parent Object Criteria
SVMXC__Parent_Object_Criteria__c
Long Text Area(32000)
Path
SVMXC__SM_Path__c
Text(255)
Perform Entitlement
SVMXC__APL_Perform_Entitlement__c
Checkbox
Perform Route Calculations
SVMXC__APL_Perform_Route_Calculations__c
Checkbox
Pick First Match
SVMXC__Pick_First_Match__c
Picklist
Preferred Skill Level
SVMXC__SM_Skill_Level_Preference__c
Picklist
Preferred Tech Enabled
SVMXC__Preferred_Tech_Enabled__c
Checkbox
Primary Consolidation Rule
SVMXC__Primary_Consolidation_Rule__c
Text(255)
Print Label Template
SVMXC__APL_Print_Label_Template__c
Text(255)
Print RMA Template
SVMXC__APL_Print_RMA_Template__c
Text(255)
Process ID
SVMXC__ProcessID__c
Text(50)
Process Type
SVMXC__SM_Process_Type__c
Text(100)
Product Match Enabled
SVMXC__Product_Match_Enabled__c
Checkbox
Purpose
SVMXC__Purpose__c
Picklist
Record Type Name
SVMXC__Record_Type_Name__c
Formula (Text)
Resolve Unexpected SN To IB
SVMXC__Resolve_Unexpected_SN_To_IB__c
Checkbox
Retain Appointment
SVMXC__Retain_Appointment__c
Checkbox
Retain Assignment
SVMXC__Retain_Assignment__c
Checkbox
Route Rule Type
SVMXC__APL_Route_Rule_Type__c
Picklist
Route Type
SVMXC__Route_Type__c
Picklist
Rule Type
SVMXC__Rule_Type__c
Picklist
Run Targeted Sync
SVMXC__SM_Run_Targeted_Sync__c
Checkbox
Runs Every Friday
SVMXC__Runs_Every_Friday__c
Checkbox
Runs Every Monday
SVMXC__Runs_Every_Monday__c
Checkbox
Runs Every Saturday
SVMXC__Runs_Every_Saturday__c
Checkbox
Runs Every Sunday
SVMXC__Runs_Every_Sunday__c
Checkbox
Runs Every Thursday
SVMXC__Runs_Every_Thursday__c
Checkbox
Runs Every Tuesday
SVMXC__Runs_Every_Tuesday__c
Checkbox
Runs Every Wednesday
SVMXC__Runs_Every_Wednesday__c
Checkbox
Schedule Event
SVMXC__Schedule_Event__c
Checkbox
SchemaName
SVMXC__SM_Schema_Name__c
Text(40)
Search Order
SVMXC__Search_Order__c
Picklist
Secondary Consolidation Rule
SVMXC__Secondary_Consolidation_Rule__c
Text(255)
Secondary Consolidation Rule Case
SVMXC__Secondary_Consolidation_Rule_Case__c
Text(255)
Select
SVMXC__Select__c
Checkbox
Select Template At Runtime
SVMXC__Select_Template_At_Runtime__c
Checkbox
Sequence
SVMXC__Sequence__c
Number(16, 2)
Serial Number Source
SVMXC__APL_Serial_Number_Source__c
Picklist
Service Class Name
SVMXC__Service_Class_Name__c
Text(100)
Service Method Name
SVMXC__Service_Method_Name__c
Text(100)
Service Namespace
SVMXC__Service_Namespace__c
Text(40)
Service Tracked On
SVMXC__Service_Tracked_On__c
Formula (Text)
Setting ID
SVMXC__SettingID__c
Text(100)
Setting Type
SVMXC__Setting_Type__c
Picklist
Setting Unique ID
SVMXC__Setting_Unique_ID__c
Formula (Text)
Settings Name
SVMXC__Settings_Name__c
Text(80)
Shipment Note Template
SVMXC__APL_Shipment_Note_Template__c
Text(255)
Show Scrollbars
SVMXC__Show_Scrollbars__c
Checkbox
Source Key
SVMXC__Source_Key__c
Number(18, 0)
Source Object Name
SVMXC__Source_Object_Name__c
Text(150)
Split Lines
SVMXC__APL_Split_Lines__c
Checkbox
Start Date
SVMXC__Start_Date__c
Date
Start Time
SVMXC__Start_Time__c
Picklist
Sub Process Source Field
SVMXC__Sub_Process_Source_Field__c
Text(100)
Submodule ID
SVMXC__SubmoduleID__c
Text(30)
Sync Mobile Option
SVMXC__SM_Sync_Mobile_Option__c
Picklist
Tag Keys
SVMXC__Tag_Keys__c
Long Text Area(65536)
Target Object label
SVMXC__Target_Object_label__c
Text(150)
Target Object Name
SVMXC__Target_Object_Name__c
Text(150)
Target Record Type
SVMXC__Target_Record_Type__c
Text(150)
Target Type
SVMXC__Target_Type__c
Picklist
Target URL
SVMXC__Target_URL__c
Text(255)
Tech Efficiency Advance Expression
SVMXC__SM_TE_Adv_Expr__c
Text(255)
Tech Efficiency Filter Criteria
SVMXC__SM_TE_Filter_Criteria__c
Long Text Area(32768)
Technician Service Group
SVMXC__Technician_Service_Group__c
Formula (Text)
Technician User
SVMXC__Technician_User__c
Formula (Text)
Tertiary Consolidation Rule
SVMXC__Tertiary_Consolidation_Rule__c
Text(255)
Tertiary Consolidation Rule Case
SVMXC__Tertiary_Consolidation_Rule_Case__c
Text(255)
Time and distance provider
SVMXC__SM_Time_and_distance_provider__c
Picklist
Timesheet Calculation Based On
SVMXC__SM_TimesheetCalculationBasis__c
Picklist
Tolerance (Minutes)
SVMXC__Tolerance__c
Number(18, 0)
Type
SVMXC__Type__c
Picklist
Values
SVMXC__Values__c
Long Text Area(131000)
View For
SVMXC__View_For__c
Picklist
Weight Preferred Technician
SVMXC__Weight_Preferred_Technician__c
Number(14, 4)
Weight Product Specialization
SVMXC__Weight_Product_Specialization__c
Number(14, 4)
Weight Relations
SVMXC__Weight_Node_Type__c
Number(18, 0)
Weight Route Distance
SVMXC__Weight_Route_Distance__c
Number(14, 4)
Weight Route Time
SVMXC__Weight_Route_Time__c
Number(14, 4)
Weight Skill Match
SVMXC__Weight_Skill_Match__c
Number(14, 4)
Weight Tech Eligibility
SVMXC__Weight_Tech_Eligibility__c
Number(14, 4)
Weight Time Window
SVMXC__Weight_Time_Window__c
Number(14, 4)
Weight Work Distribution
SVMXC__Weight_Total_Distance__c
Number(14, 4)
What to Scan First
SVMXC__APL_Scan_First__c
Picklist
Window Height
SVMXC__Window_Height__c
Number(18, 0)
Window Width
SVMXC__Window_Width__c
Number(18, 0)
Work Plan Assignment Type
SVMXC__SM_WorkPlanAssignmentType__c
Picklist
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