Service Level indicates the details of coverage a customer is entitled to in a service contract. For example, a Bronze level coverage might be used to provide a response within a maximum of 24 hours whereas Platinum level coverage can be used for response within 4 hours. Service level can also be used to indicate exceptions, and coverage based on time-of-the-day (8 or 24) and day-of-the-week (5 or 7) support eligibility of a customer.

API Label: SVMXC__Service_Level__c

No. of Fields: 18