|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
ServiceMax Job
|
SVMXC__SM_Servicemax_Job__c
|
Lookup(ServiceMax Job)
|
The Job ID of the run.
|
|
Technician
|
SVMXC__SM_Technician__c
|
Lookup(Technician/Equipment)
|
The Technician ID to which the violation is associated.
|
|
Work Order
|
SVMXC__SM_Work_Order__c
|
Lookup(Work Order)
|
The work order ID to which the violation is associated.
|
|
Standard Fields
|
|||
|
Name
|
Name
|
Text(80)
|
The auto-generated record name.
|
|
Custom Fields
|
|||
|
Category
|
SVMXC__SM_Category__c
|
Picklist
|
This field captures the category to which the violation belongs. For example, if the violation is a skill violation, the category is Capability. If the violation is an SLA violation, the category is Time.
|
|
Parameter Value 1
|
SVMXC__SM_Param_Value_1__c
|
Text(100)
|
These fields capture the values of parameters due to which the violation has occurred. For example, if the parameter is Late Resolution, this field contains the value to define how late the technician has arrived, such as 20 minutes late resolution.
|
|
Parameter Value 2
|
SVMXC__SM_Param_Value_2__c
|
Number(18, 0)
|
|
|
Value
|
SVMXC__SM_Value__c
|
Text(100)
|
This field contains the parameter name for which the violation details are captured.
|