Data Model > Data Dictionary > S > Service Team
Service Team
Service Group enables definition of your entire service organization. Service group definition includes details of group members, products in which the group specializes in, the skills available in the group, typical service delivery costs as well as geographies covered by the group. Service orders are assigned to a service group and optionally to group members. At the time of assignment, all the above parameters can be considered by the support center engineer(s) to choose the most suitable group that can address the customer problem.
API Label: SVMXC__Service_Group__c
No. of Fields: 16
Field Label
Field Name
Data Type
Description
Standard Fields
Service Team Name
Name
Text(80)
The auto-generated record name.
Custom Fields
Active
SVMXC__Active__c
Checkbox
Flag indicates if this member is active and available for service order assignments. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
City
SVMXC__City__c
Text(100)
“City” part of the service team's address.
Country
SVMXC__Country__c
Picklist
“Country” part of the Service Team's address.
Description
SVMXC__Description__c
Text Area(255)
Additional information about the service group.
Email
SVMXC__Email__c
Email
Email address for the service team.
Group Code
SVMXC__Group_Code__c
Text(100)
Any internal (typically financials) code your organization uses to refer to this group.
Group Type
SVMXC__Group_Type__c
Picklist
Indicates if this is a group Internal to your organization, a Partner company providing the services on your behalf, or a combination of Both.
Latitude
SVMXC__Latitude__c
Number(12,6)
Address location north or south of the equator.
Longitude
SVMXC__Longitude__c
Number(12,6)
East west geographic coordinate measurement.
Optimizer Connection Name
SVMXC__Optimizer_Connection_Name__c
Text(100)
This field stores the Connection Instance Name.
Phone
SVMXC__Phone__c
Phone
Telephone Number of the service team.
Select
SVMXC__Select__c
Checkbox
Checkbox used in ServiceMax screens to manage record selection.
State
SVMXC__State__c
Text(100)
“State' part of the service team's address.
Street
SVMXC__Street__c
Text Area(255)
“Street” part of the service team's address.
Zip
SVMXC__Zip__c
Text(100)
“Zip' part of the service team's address.
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