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Service Team
Service Group enables definition of your entire service organization. Service group definition includes details of group members, products in which the group specializes in, the skills available in the group, typical service delivery costs as well as geographies covered by the group. Service orders are assigned to a service group and optionally to group members. At the time of assignment, all the above parameters can be considered by the support center engineer(s) to choose the most suitable group that can address the customer problem.
API Label: SVMXC__Service_Group__c
No. of Fields: 16
Field Name
Data Type
Active
CHECKBOX
City
STRING
Country
PICKLIST
Description
STRING
Email
EMAIL
Group Code
STRING
Group Type
PICKLIST
Latitude
NUMBER(12,6)
Longitude
NUMBER(12,6)
Optimizer Connection Name
STRING
Phone
PHONE
Select
CHECKBOX
Service Team Name
STRING
State
STRING
Street
STRING
Zip
STRING
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