|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
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Custom Relationship Fields
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Installed Product
|
SVMXC__Installed_Product__c
|
Lookup(Installed Product)
|
Name of the installed product covered by the service contract. Is a lookup to an existing installed product record in ServiceMax.
|
|
Product
|
SVMXC__Product__c
|
Lookup(Product)
|
Name of the product covered by the service contract. Is a lookup to an existing salesforce product record.
|
|
Service/Maintenance Contract
|
SVMXC__Service_Contract__c
|
Master-Detail(Service/Maintenance Contract)
|
Name of the service contract. Is a lookup to an existing service contract in ServiceMax.
|
|
SLA Terms
|
SVMXC__SLA_Terms__c
|
Lookup(SLA Terms)
|
Service level the customer is entitled to by this contract. Is a lookup to an existing service level record.
|
|
Standard Fields
|
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|
Record Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
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|
End Date
|
SVMXC__End_Date__c
|
Date
|
End date of service contract/warranty at the time of entitlement.
|
|
Exchange Type
|
SVMXC__Exchange_Type__c
|
Picklist
|
Type of exchange allowed as per the service contract line. This overrides the exchange type set in the Service Contract.
|
|
Is Billable
|
SVMXC__Is_Billable__c
|
Checkbox
|
|
|
Line Price
|
SVMXC__Line_Price__c
|
Currency(15, 3)
|
|
|
Notes
|
SVMXC__Notes__c
|
Long Text Area(32000)
|
Additional information about entitlement by this product/group of products.
|
|
Number Of PMs Delivered
|
SVMXC__Number_Of_PMs_Delivered__c
|
Number(18, 0)
|
Number of preventive maintenance work orders completed for this product so far. Calculated automatically when PM work orders are closed.
|
|
Product Family
|
SVMXC__Product_Family__c
|
Picklist
|
Product Family covered by this service contract.
|
|
Product Line
|
SVMXC__Product_Line__c
|
Picklist
|
Product Line covered by this service contract.
|
|
Start Date
|
SVMXC__Start_Date__c
|
Date
|
Start date of service contract/warranty at the time of entitlement.
|