Work Detail
Service Order is used to plan, execute and manage Service events for Field and Depot Service activities. In ServiceMax, service orders can be used to manage the entire service delivery process, from creating estimates and quotations to requesting and receiving parts, to recording usage/consumption, to closure and analysis.
API Label: SVMXC__Service_Order_Line__c
No. of Fields: 68
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Field Label
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Field Name
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Data Type
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Description
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Custom Relationship Fields
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Batch/Lot
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SVMXC__SM_Batch_Lot2__c
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Lookup(Batch/Lot)
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Identification number assigned to a specific quantity or lot of materials from a single manufacturer.
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Canceled By
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SVMXC__Canceled_By__c
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Lookup(User)
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User that canceled this parts request. This is set automatically when a user cancels a parts request.
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Closed By
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SVMXC__Closed_By__c
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Lookup(User)
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User that closed the service order line. This is set automatically when parts are received.
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Consumed From Location
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SVMXC__Consumed_From_Location__c
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Lookup(Location)
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Location from which inventory was consumed. Link to an existing site record in ServiceMax.
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From Location
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SVMXC__From_Location__c
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Lookup(Location)
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Source Location for which parts are requested.
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IB Serial Number
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SVMXC__Serial_Number__c
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Lookup(Installed Product)
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Serial number of the part used. Reference to an existing installed product record in ServiceMax.
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Part
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SVMXC__Product__c
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Lookup(Product)
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Name of the product estimated, requested or used. Is a lookup to an existing Salesforce product record
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Product Warranty
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SVMXC__Product_Warranty__c
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Lookup(Product Warranty)
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Service Team
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SVMXC__Service_Group__c
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Lookup(Service Team)
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Name of the service group if the Log Against is set to Service Group. Is a lookup to an existing service group in ServiceMax.
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Service/Maintenance Contract
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SVMXC__Service_Maintenance_Contract__c
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Lookup(Service/Maintenance Contract)
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Technician/Equipment
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SVMXC__Group_Member__c
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Lookup(Technician/Equipment)
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Name of the service group member if the Log Against is set to Group Member. Is a lookup to an existing group member in ServiceMax.
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To Location
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SVMXC__Requested_Location__c
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Lookup(Location)
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Location from which parts are requested.
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Work Detail
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SVMXC__Work_Detail__c
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Lookup(Work Detail)
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Self lookup. Primarily used to associate Product Serviced record.
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Work Order
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SVMXC__Service_Order__c
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Master-Detail (Work Order)
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Service order number. Is a lookup to an existing service order in ServiceMax.
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Standard Fields
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Line Number
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Name
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Auto Number
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The auto-generated record number.
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Custom Fields
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Activity Type
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SVMXC__Activity_Type__c
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Picklist
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Indicates the type of activity performed. Usually applicable for labor line types.
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Applied Rate Type
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SVMXC__Applied_Rate_Type__c
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Picklist
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Billable Line Price
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SVMXC__Billable_Line_Price__c
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Currency(14,4)
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Total price for this parts/labor/expense/travel line considering discount% and covered%.
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Billable Qty
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SVMXC__Billable_Quantity__c
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Number(13,5)
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Quantity of part, time, expenses or travel that needs to be invoiced. This is context-sensitive. For example: Quantity for Travel expense might be 500 (miles).
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Billing Information
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SVMXC__Billing_Information__c
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Long Text Area(32768)
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States how "Get Price" functionality arrived with the billable line price for the line.
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Canceled On
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SVMXC__Canceled_On__c
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Date/Time
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Date/time when this service order parts request was canceled. This is set automatically when a user cancels a parts request.
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Closed On
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SVMXC__Closed_On__c
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Date/Time
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Date/time when this service order line was closed. This is set automatically when parts are received.
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Cost Category
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SVMXC__Cost_Category__c
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Picklist
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Type of costing applied to calculate the actual line price.
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Covered %
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SVMXC__Covered__c
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Percent(16, 2)
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Date Received
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SVMXC__Date_Received__c
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Date
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Date when this product was actually received (Last receipt date if multiple receipts are made).
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Date Required
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SVMXC__Date_Requested__c
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Date
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Date when this product is required at the field/target location.
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Dead Time (In Minutes)
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SVMXC__Dead_Time__c
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Number(18, 0)
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The time spent on non-service activities (In Minutes). Applies only on labor lines.
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Discount %
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SVMXC__Discount__c
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Percent(16,2)
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Work Order Line Discount Percentage.
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End Date and Time
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SVMXC__End_Date_and_Time__c
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Date/Time
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End date and time if the line type is Labor.
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Entitlement Notes
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SVMXC__Entitlement_Notes__c
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Long Text Area(32768)
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Estimated Price Per Unit
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SVMXC__Estimated_Price2__c
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Currency(15, 3)
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Total estimated price for this parts/labor/expense line.
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Estimated Qty
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SVMXC__Estimated_Quantity2__c
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Number(13,5)
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Quantity of part, time or expenses to be used. This is context-sensitive. For example: Quantity for Travel expense might be 500 (miles).
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Expense Type
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SVMXC__Expense_Type__c
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Picklist
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Type of expense likely to be incurred, if the line type is Expenses.
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Include in Quote
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SVMXC__Include_in_Quote__c
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Checkbox
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Indicates if this expense is covered by a warranty/contract, or should be quoted to customer for approval.
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Is Billable
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SVMXC__Is_Billable__c
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Checkbox
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Indicates if this usage/consumption is billable to the customer.
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Is Entitlement Performed?
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SVMXC__Is_Entitlement_Performed__c
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Checkbox
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Line Price Per Unit
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SVMXC__Actual_Price2__c
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Currency(15, 3)
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Unit price for this line.
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Line Qty
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SVMXC__Actual_Quantity2__c
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Number(13,5)
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Number of units consumed. This is context-sensitive based on line type.
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Line Status
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SVMXC__Line_Status__c
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Picklist
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Service Order Line Status.
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Line Type
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SVMXC__Line_Type__c
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Picklist
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Indicates the type of usage: Parts, Labor or Expenses.
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Log Against
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SVMXC__Log_Against__c
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Picklist
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For internal accounting purposes, indicate if this expense/activity is tracked at the service group level or at the group member level.
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Overtime
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SVMXC__SM_Overtime__c
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Checkbox
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Indicates work done outside of regular work hours.
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Posted To Inventory
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SVMXC__Posted_To_Inventory__c
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Checkbox
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Indicates if quantity from this service order line has been posted to inventory or not. This is applicable for Part Requests and Usage/Consumption records in a service order.
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Qty Shipment Initiated
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SVMXC__Quantity_Shipment_Initiated2__c
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Number(13, 5)
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For part requests, quantity for which shipment has been initiated so far.
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Qty Shipped
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SVMXC__Quantity_Shipped2__c
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Number(13, 5)
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For part requests, actual quantity shipped for the request.
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Received City
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SVMXC__Received_City__c
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Text(100)
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“City” part of the received location
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Received Country
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SVMXC__Received_Country__c
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Picklist
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“Country” part of the received location
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Received Qty
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SVMXC__Received_Quantity2__c
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Number(13, 5)
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Number of units of this product received so far.
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Received State
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SVMXC__Received_State__c
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Text(100)
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“State/Province” part of the received location.
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Received Street
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SVMXC__Received_Street__c
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Text Area(255)
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“Street” part of the received location.
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Received Zip
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SVMXC__Received_Zip__c
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Text(100)
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“Zip/Postal code” part of the received location.
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Reference Information
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SVMXC__Reference_Information__c
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Long Text Area(32000)
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Additional information about the work performed, or expense incurred (travel ticket # for example).
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Requested City
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SVMXC__Requested_City__c
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Text(100)
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“City” part of the requested location.
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Requested Country
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SVMXC__Requested_Country__c
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Picklist
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“Country” part of the requested location.
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Requested Qty
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SVMXC__Requested_Quantity2__c
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Number(13, 5)
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Number of units of this product required.
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Requested State
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SVMXC__Requested_State__c
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Text(100)
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“State/Province” part of the requested location.
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Requested Street
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SVMXC__Requested_Street__c
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Text Area(255)
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“Street” part of the requested location.
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Requested Zip
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SVMXC__Requested_Zip__c
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Text(100)
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“Zip/Postal code” part of the requested location.
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Select
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SVMXC__Select__c
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Checkbox
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Field to bind checkbox in List of Work Detail records on Visualforce page with controller.
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Serial Number
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SVMXC__Serial_Number_List__c
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Long Text Area(32768)
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Unique identification of a product. This field is intended to be used when Inventory Process in SFM API Configuration is enabled.
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Start Date and Time
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SVMXC__Start_Date_and_Time__c
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Date/Time
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Start date and time if the line type is Labor.
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Total Cost
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SVMXC__SM_Total_Cost__c
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Formula (Currency)
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Total price of the line item which is Unit Cost * Line Quantity.
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Total Estimated Price
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SVMXC__Total_Estimated_Price__c
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Formula (Currency)
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Total Estimated Price (Estimated quantity multiplied by estimated unit price).
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Total Line Price
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SVMXC__Total_Line_Price__c
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Formula (Currency)
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Total Line Price (Usage quantity multiplied by line's unit price).
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Transaction Results
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SVMXC__Transaction_Results__c
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Long Text Area(32768)
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Success or error message as a result of a transaction. This message is derived from executing a defined process in SFM API Configuration.
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Unit Cost
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SVMXC__SM_Unit_Cost__c
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Currency (15,3)
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Unit price of the line item.
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Use Price From Pricebook/Contract
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SVMXC__Use_Price_From_Pricebook__c
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Checkbox
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Leave this box checked if you want the price to be filled automatically from the default price book. If you like to enter a price manually for this part, simply uncheck this box.
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Work Description
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SVMXC__Work_Description__c
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Long Text Area(32000)
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An assessment of work to be performed or additional details about the line type.
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