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Field Label
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Field Name
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Data Type
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Description
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Custom Relationship Fields
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Access Hours
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SVMXC__Access_Hours__c
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Lookup(Business Hours)
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Time period during which this installed product can be accessed for service. Reference to an existing Business Hours record in Salesforce.
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Account
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SVMXC__Company__c
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Lookup(Account)
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Name of the customer account for this installed product. Lookup to an existing Salesforce account record.
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Batch/Lot
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SVMXC__SM_Batch_Lot2__c
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Lookup(Batch/Lot)
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Identification number assigned to a specific quantity or lot of materials from a single manufacturer.
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Contact
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SVMXC__Contact__c
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Lookup(Contact)
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Name of the primary contact for this installed product at the customer’s location. Lookup to an existing Salesforce contact record.
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Distributor Account
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SVMXC__Distributor_Company__c
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Lookup(Account)
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Name of the distributor account if applicable.
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Distributor Contact
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SVMXC__Distributor_Contact__c
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Lookup(Contact)
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Name of the distributor contact if applicable.
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Location
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SVMXC__Site__c
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Lookup(Location)
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Current physical location of the product. This is a lookup to an existing location record.
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Parent
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SVMXC__Parent__c
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Lookup(Installed Product)
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Serial/Lot number of the parent product in the installed product hierarchy. This is a lookup to an existing installed product record.
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Preferred Technician
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SVMXC__Preferred_Technician__c
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Lookup(Technician/Equipment)
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Product
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SVMXC__Product__c
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Lookup(Product)
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Name of the product. This is a lookup to an existing Salesforce product record.
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ProductIQ Template
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SVMXC__ProductIQTemplate__c
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Lookup(ProductIQ Template)
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Service Contract
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SVMXC__Service_Contract__c
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Lookup(Service/Maintenance Contract)
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This field is used by Reverse Logistics Module. Reference to the latest service contract for this installed product. Derived automatically upon creating/updating service contract.
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Service Contract Line
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SVMXC__Service_Contract_Line__c
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Lookup(Covered Product)
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This field is used by Reverse Logistics Module. Reference to the latest service contract line for this installed product. Derived automatically upon creating/updating service contract.
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Sub Location
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SVMXC__Sub_Location__c
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Lookup(Sub Location)
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Top-Level
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SVMXC__Top_Level__c
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Lookup(Installed Product)
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Serial/Lot number of the top-most product in the installed product hierarchy.
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Standard Fields
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Installed Product ID
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Name
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Text(80)
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The auto-generated record name.
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Custom Fields
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Account (External)
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SVMXC__SM_External_Company__c
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Text(255)
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External system unique ID of the account related to the installed product.
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Alternate Account
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SVMXC__Alternate_Company__c
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Text(100)
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Free text to indicate if another account is involved with this product but is not an existing customer record.
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Asset Tag
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SVMXC__Asset_Tag__c
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Text(100)
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Another way to identify the installed product. Typically asset tags are assigned by your customers. This will be a timesaver when your customer calls for support and identifies the product by their asset tag instead of trying to locate your serial number on the product.
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City
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SVMXC__City__c
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Text(100)
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“City” part of the physical location address.
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Country
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SVMXC__Country__c
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Picklist
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“Country” part of the physical location address.
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Date Installed
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SVMXC__Date_Installed__c
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Date
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Date on which the product was installed at the customer location.
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Date Ordered
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SVMXC__Date_Ordered__c
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Date
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Date on which this product was ordered by the customer.
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Date Shipped
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SVMXC__Date_Shipped__c
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Date
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Date on which this product was shipped to the customer originally.
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External Record ID
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SVMXC__SM_External_ID__c
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Text(255) (External ID)
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External System Unique ID.
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Installation Notes
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SVMXC__Installation_Notes__c
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Long Text Area(32000)
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Any technical information relevant for the service organization. This is normally supplied by field service engineers upon completion of installation.
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Last Date Shipped
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SVMXC__Last_Date_Shipped__c
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Date
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If this product was shipped multiple times, date of the most recent shipment. Multiple shipments are possible if the product is returned for depot repair or service.
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Latitude
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SVMXC__Latitude__c
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Number(12, 6)
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Address location north or south of the equator.
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Location (External)
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SVMXC__SM_External_Site__c
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Text(255)
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External system unique ID of the location related to the installed product.
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Longitude
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SVMXC__Longitude__c
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Number(12, 6)
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East west geographic coordinate measurement.
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Parent (External)
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SVMXC__SM_External_Parent__c
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Text(255)
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External system unique ID to the parent installed product in the installed product hierarchy.
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Product (External)
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SVMXC__SM_External_Product__c
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Text(255)
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External system unique ID of the product related to installed product.
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Product Name
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SVMXC__Product_Name__c
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Formula (Text)
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Name of the product associated with the Installed Product.
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Sales Order Number
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SVMXC__Sales_Order_Number__c
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Text(100)
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Sales order reference (typically from the ERP application).
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Sales Price
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SVMXC__SM_Sales_Price__c
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Currency(15, 3)
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Sales Price.
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Serial/Lot Number
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SVMXC__Serial_Lot_Number__c
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Text(100)
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Unique identification of this product. This information is Required if the product’s tracking is Serialized or Lot/Batch Tracked in the product record.
Ensure that the field value is unique.
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Service Contract End Date
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SVMXC__Service_Contract_End_Date__c
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Date
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This field is used by Reverse Logistics Module. End date of the latest service contract/line for this installed product. Derived automatically upon creating/updating service contract.
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Service Contract Exchange Type
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SVMXC__Service_Contract_Exchange_Type__c
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Picklist
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This field is used by Reverse Logistics Module. Exchange type from the latest service contract/line for this installed product. Derived automatically upon creating/updating service contract.
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Service Contract Start Date
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SVMXC__Service_Contract_Start_Date__c
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Date
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This field is used by Reverse Logistics Module. Start date of the latest service contract/line for this installed product. Derived automatically upon creating/updating service contract.
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State
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SVMXC__State__c
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Text(100)
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“State/Province” part of the physical location address.
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Status
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SVMXC__Status__c
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Picklist
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Current status of the installed product.
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Street
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SVMXC__Street__c
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Text Area(255)
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“Street” part of the physical location address.
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Top Level (External)
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SVMXC__SM_External_Top_Level__c
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Text(255)
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External system unique ID to the top level installed product in the installed product hierarchy.
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Warranty
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SVMXC__Warranty__c
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Text(40)
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Warranty End Date
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SVMXC__Warranty_End_Date__c
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Date
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This field is used by Reverse Logistics Module. End date of the latest warranty for this installed product. Derived automatically upon creating/updating warranty.
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Warranty Exchange Type
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SVMXC__Warranty_Exchange_Type__c
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Picklist
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This field is used by Reverse Logistics Module. Exchange type from the latest warranty for this installed product. Derived automatically upon creating/updating warranty.
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Warranty Start Date
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SVMXC__Warranty_Start_Date__c
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Date
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This field is used by Reverse Logistics Module. Start date of the latest warranty for this installed product. Derived automatically upon creating/updating warranty.
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Zip
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SVMXC__Zip__c
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Text(100)
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“Zip/Postal Code” part of the physical location address.
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