|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Account
|
SVMXC__Account__c
|
Lookup(Account)
|
Account Name.
|
|
Closed By
|
SVMXC__Closed_By__c
|
Lookup(User)
|
Closed by user.
|
|
Contact
|
SVMXC__Contact__c
|
Lookup(Contact)
|
Name of the customer contact.
|
|
Product
|
SVMXC__Product__c
|
Lookup(Product)
|
Product Name.
|
|
Serial Number
|
SVMXC__Serial_Number__c
|
Lookup(Installed Product)
|
Product serial name.
|
|
Standard Fields
|
|||
|
Request Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
|||
|
Actual Initial Response
|
SVMXC__Actual_Initial_Response__c
|
Date/Time
|
Initial response date and time.
|
|
Appointment Duration
|
SVMXC__Appointment_Duration__c
|
Number(18, 0)
|
Appointment Duration.
|
|
Closed On
|
SVMXC__Closed_On__c
|
Number(18, 0)
|
Closed Date and Time.
|
|
ERP External ID
|
SVMXC__ERP_External_ID__c
|
Text(100) (External ID)
|
External Id for Service Request in other system.
|
|
Preferred Start Time
|
SVMXC__Preferred_Start_Time__c
|
Date/Time
|
Appointment requested start date and time.
|
|
Priority
|
SVMXC__Priority__c
|
Picklist
|
Priority of service request.
|
|
Problem Description
|
SVMXC__Problem_Description__c
|
Long Text Area(32000)
|
Problem Description.
|
|
Service Request Source
|
SVMXC__Service_Request_Source__c
|
Picklist
|
Origin of the Service Request
|
|
Status
|
SVMXC__Status__c
|
Picklist
|
Status of the service request.
|
|
Subject
|
SVMXC__Subject__c
|
Text(255)
|
Subject of the service request.
|
|
Type
|
SVMXC__Type__c
|
Picklist
|
Type of service request.
|