Data Model > Data Dictionary > W > Warranty Terms
Warranty Terms
Warranty Template allows organizations to define and standardize their warranty offering and apply it for a range of products automatically. A warranty template can be used to define the type and scope of coverage in a warranty such as parts, labor, and expenses, and can then be associated with one or more products. When installed product records are created in ServiceMax, the warranty will be calculated automatically based on the pre-defined warranty template associated with the product.
API Label: SVMXC__Service_Template__c
No. of Fields: 24
Field Label
Field Name
Data Type
Description
Standard Fields
Template Name
Name
Text(80)
The auto-generated record name.
Custom Fields
Coverage Effective From
SVMXC__Coverage_Effective_From2__c
Text(150)
Specify the date field name from Installed Product object to be considered in warranty creation.
Duration of Expenses Coverage
SVMXC__Duration_of_Expenses__c
Number(18,0)
A number indicating the duration of coverage for expenses.
Duration of Labor Coverage
SVMXC__Duration_of_Time_Coverage__c
Number(18,0)
A number indicating the duration of coverage for labor.
Duration of Material Coverage
SVMXC__Duration_of_Material_Coverage__c
Number(18,0)
A number indicating the duration of coverage for parts.
Duration of Travel Coverage
SVMXC__SM_Duration_of_Travel_Coverage__c
Number(18, 0)
A number indicating the duration of coverage for travel.
Exchange Type
SVMXC__Exchange_Type__c
Picklist
Type of exchange allowed as per the warranty template.
Exclusions
SVMXC__Exclusions__c
Long Text Area(32000)
A free format text to define any exceptions not covered by the standard coverage of the template.
Expenses % Covered
SVMXC__Expenses_Covered__c
Percent(3, 0)
A number between 1 and 100 indicating the percentage of coverage on expenses.
Invoice Required
SVMXC__Invoice_Required__c
Checkbox
Flag indicates if an invoice is always raised at the end of service delivery. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
Labor % Covered
SVMXC__Time_Covered__c
Percent(3, 0)
A number between 1 and 100 indicating the percentage of coverage on labor.
Loaner Provided
SVMXC__Loaner_Provided__c
Checkbox
Flag indicates if customer is given a temporary replacement product when the covered product is under repair. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
Material % Covered
SVMXC__Material_Covered__c
Percent(3, 0)
A number between 1 and 100 indicating the percentage of coverage on parts.
Onsite Repair
SVMXC__Onsite_Repair__c
Checkbox
Flag indicates if customer is eligible for onsite repair when entitled by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
RMA Required
SVMXC__RMA_Required__c
Checkbox
Flag indicates if an RMA is always required or an RMA is implied when this warranty is used to entitle a customer. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
Shipment Allowed
SVMXC__Shipment_Allowed__c
Checkbox
Flag indicates if customer shipments are covered by the warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
Template Type
SVMXC__Template_Type__c
Picklist
Indicates if this template is used for warranty calculation or referred in service contracts. When creating warranty for installed products, only templates with type Warranty are considered.
Transferable
SVMXC__Transferable__c
Checkbox
Flag indicates if this warranty is transferable to other products under special circumstances. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
Travel % Covered
SVMXC__SM_Travel_Covered__c
Percent(3,0)
A number between 1 and 100 indicates the percentage of coverage on travel.
Unit of Time for Expenses Coverage
SVMXC__Unit_of_Time_Expenses__c
Picklist
Combined with duration of coverage, this qualifies the expenses coverage duration in days, weeks, months or years.
Unit of Time for Labor Coverage
SVMXC__Unit_of_Time__c
Picklist
Combined with duration of coverage, this qualifies the labor coverage duration in days, weeks, months or years.
Unit of Time for Material Coverage
SVMXC__Unit_of_Time_Material__c
Picklist
Combined with duration of coverage, this qualifies the material coverage duration in days, weeks, months or years.
Unit of Time for Travel Coverage
SVMXC__SM_Unit_of_Time_Travel__c
Picklist
Combined with duration of coverage, this qualifies the travel coverage duration in days, weeks, months or years.
Walk-in Allowed
SVMXC__Walk_in_Allowed__c
Checkbox
Flag indicates if the customer is authorized to walk into a service center for service. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
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