Work Order
Service Order is used to plan, execute and manage Service events for Field and Depot Service activities. Depending upon the service scenario, the order creation can be triggered by many events: When creating a Support Case, when one or more installed products require periodic service or calibration when troubleshooting a customer problem on the field if the field service engineer learns that the product requires specialized conditions of a factory/depot to resolve the problem, or when a new/repair shipment to customer requires specialized installation activity.
API Label: SVMXC__Service_Order__c
No. of Fields: 207
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Field Name
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Data Type
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Custom Relationship Fields
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Account
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LOOKUP
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Appointment Type
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LOOKUP
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Case
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LOOKUP
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Closed By
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LOOKUP
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Component
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LOOKUP
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Contact
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LOOKUP
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Dependency Group
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LOOKUP
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Dispatch Process
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LOOKUP
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Investigation
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LOOKUP
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Master Order Line
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LOOKUP
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Partner Account
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LOOKUP
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Partner Contact
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LOOKUP
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Preferred Business Hours
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LOOKUP
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Preferred Technician
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LOOKUP
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Preventive Maintenance Plan
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LOOKUP
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Primary Territory
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LOOKUP
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Primary Work Order
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LOOKUP
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Product
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LOOKUP
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Service Contract
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LOOKUP
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Service Request
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LOOKUP
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Service Team
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LOOKUP
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Site
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LOOKUP
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Skill
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LOOKUP
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SLA Terms
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LOOKUP
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Technician
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LOOKUP
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Top-Level
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LOOKUP
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Warranty
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LOOKUP
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Roll-up Summary Fields
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Total Billable Amount
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ROLL-UP SUMMARY
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Total Estimate
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ROLL-UP SUMMARY
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Total Expense Cost
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ROLL-UP SUMMARY (SUM Work Detail)
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Total Labor Cost
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ROLL-UP SUMMARY (SUM Work Detail)
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Total Parts Cost
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ROLL-UP SUMMARY (SUM Work Detail)
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Total Travel Cost
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ROLL-UP SUMMARY (SUM Work Detail)
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Total Work Order Amount
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ROLL-UP SUMMARY
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Other Fields
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Acknowledged By Technician Date Time
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DATETIME
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Actual Initial Response
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DATETIME
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Actual Onsite Response
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DATETIME
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Actual Resolution
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DATETIME
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Actual Restoration
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DATETIME
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Age
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FORMULA(NUMBER)
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Age Bucket
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FORMULA(STRING)
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Apply Business Hours For OptiMax
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CHECKBOX
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Auto Entitlement Status
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PICKLIST
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Batch Update
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PICKLIST
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Billing Type
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PICKLIST
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Booked Appointment Slot
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STRING
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Canceled Date Time
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DATETIME
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Capacity Rule Name
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STRING
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City
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STRING
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Clock Paused Forever
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CHECKBOX
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Closed On
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DATETIME
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Completed Date Time
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DATETIME
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Configuration – After
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STRING
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Configuration - Before
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STRING
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Corrective Action
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STRING
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Country
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PICKLIST
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Crew Assignment
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CHECKBOX
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Crew Id
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STRING
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Crew Name
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STRING
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Customer Down
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CHECKBOX
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Customer Down Status
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FORMULA(STRING)
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Customer Failure Feedback
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STRING
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Dispatch Now
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PICKLIST
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Dispatch Priority
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NUMBER(16,2)
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Dispatch Response
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PICKLIST
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Dispatch Status
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FORMULA(STRING)
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Drip
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CHECKBOX
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Driving Time (in Minutes)
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NUMBER(18,0)
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EndpointURL
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FORMULA(STRING)
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Entitlement Notes
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STRING
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Entitlement Type
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PICKLIST
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Estimated Duration
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NUMBER(16,2)
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Failed Assembly
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PICKLIST
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Failure Location
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PICKLIST
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Finished Onsite Date Time
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DATETIME
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First Assigned DateTime
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DATETIME
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First Queued DateTime
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DATETIME
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First Scheduled DateTime
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DATETIME
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Group Email
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EMAIL
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How Fixed
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PICKLIST
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Idle Time (in Minutes)
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NUMBER(18,0)
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Initial Response Customer By
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DATETIME
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Initial Response Internal By
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DATETIME
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In Jeopardy
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CHECKBOX
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Integration Source
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PICKLIST
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Invoice Created
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CHECKBOX
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Invoice Number
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STRING
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Is Entitlement Performed
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CHECKBOX
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Is Exported
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CHECKBOX
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Is FCO Work Order
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CHECKBOX
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Is Partner
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STRING(FORMULA)
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IsPartnerRecord
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CHECKBOX
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Is PM Work Order
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CHECKBOX
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Is Service Covered
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CHECKBOX
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Last Dispatch Event
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PICKLIST
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Latitude
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NUMBER(12,6)
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Life Cycle Status
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STRING
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LJS Minimum Schedule Duration
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NUMBER(16,2)
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Locked By DC
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CHECKBOX
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Lock Appointment Schedule
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PICKLIST
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Longitude
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NUMBER(12,6)
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Member Email
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EMAIL
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Multi-resource
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CHECKBOX
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No Of Times Assigned
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NUMBER(18,0)
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No Of Times Queued
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NUMBER(18,0)
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No Of Times Scheduled
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NUMBER(18,0)
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Number Of Times Assigned Bucket
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STRING(FORMULA)
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Number Of Times Queued Bucket
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STRING(FORMULA)
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Number Of Times Scheduled Bucket
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STRING(FORMULA)
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Ok To Arrive Early
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CHECKBOX
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Onsite Response Customer By
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DATETIME
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Onsite Response Internal By
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DATETIME
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OptiMax Error Email1
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EMAIL
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OptiMax Error Email2
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EMAIL
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OptiMax Error Occurred
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CHECKBOX
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OptiMax Error Text
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STRING
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OptiMax Last Run Time
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DATETIME
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OptiMax Status
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STRING
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Optimizer Connection Name
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STRING
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Optimizer Message Creation Date Time
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DATE/TIME
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Order Status
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PICKLIST
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Order Type
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PICKLIST
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Perform Auto Entitlement
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CHECKBOX
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PM Activity
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FORMULA(STRING)
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PM Service Contract
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FORMULA(STRING)
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PM Tasks Created
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CHECKBOX
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Preferred End Time
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DATETIME
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Preferred Resource Priority
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NUMBER(16,2)
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Preferred Start Time
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DATETIME
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Previous Scheduled Date Time
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DATETIME
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Priority
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PICKLIST
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Problem Description
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STRING
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Proforma Invoice
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STRING
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Proforma Invoice Amount
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CURRENCY
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Promised Arrival Window (GMT)
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STRING
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Purpose of Visit
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PICKLIST
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QTL Status
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PICKLIST
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Qualified Technicians
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STRING
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Rate (Pricing Rule)
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CURRENCY
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Rate Type (Pricing Rule)
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PICKLIST
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Recalculate SLA
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CHECKBOX
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Resolution Customer By
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DATETIME
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Resolution Internal By
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DATETIME
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Restoration Customer By
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DATETIME
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Restoration Internal By
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DATETIME
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Revised Duration
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FORMULA
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Root Cause
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PICKLIST
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Schedule As Dependent Work Order
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CHECKBOX
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Scheduled Date
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DATETIME
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Scheduled Date Time
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DATE/TIME
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Scheduled Duration
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NUMBER(16,2)
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Schedule Violation Penalty
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NUMBER(8,2)
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Scheduling Change Token
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STRING
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Scheduling Options
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PICKLIST
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Scheduling Retry Count
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NUMBER(3,0)
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Scheduling Status
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PICKLIST
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Scope Change
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NUMBER(16,2)
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Service Duration (in Seconds)
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NUMBER(16,2)
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Service Zone ID
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STRING
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SESSION_ID
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STRING(FORMULA)
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Skill Set
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STRING
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SLA Clock Extension Minutes
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NUMBER(18,0)
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SLA Clock Pause Days
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NUMBER(18,0)
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SLA Clock Pause Hours
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NUMBER(18,0)
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SLA Clock Pause Minutes
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NUMBER(18,0)
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SLA Clock Pause Reason
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PICKLIST
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SLA Clock Pause Restart Time
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DATE/TIME
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SLA Clock Pause Time
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DATE/TIME
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SLA Clock Paused
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CHECKBOX
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SLA Initial Response Time (In Mins)
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NUMBER
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SLA Onsite Response Time (In Mins)
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NUMBER
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SLA Resolution Time (In Mins)
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NUMBER
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SLA Restoration Time (In Mins)
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NUMBER
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Special Instructions
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STRING
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Started Driving To Location Date Time
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DATE/TIME
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State
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STRING
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Street
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STRING
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Sub Status
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PICKLIST
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Symptom
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PICKLIST
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Time Between Assign And Schedule
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FORMULA(NUMBER)
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Time Between Assign And Schedule Bucket
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FORMULA(STRING)
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Time Between Queue And Assign
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FORMULA(NUMBER)
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Time Between Queue And Assign Bucket
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FORMULA(STRING)
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Time Between Schedule And Close
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FORMULA(NUMBER)
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Time Between Schedule And Close Bucket
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FORMULA(STRING)
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Time To Assign
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FORMULA
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Time to Assign Bucket
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FORMULA(STRING)
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Time to Close
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FORMULA(NUMBER)
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Time to Initial Response(In Minutes)
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NUMBER(16,2)
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Time to Onsite Response(In Minutes)
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NUMBER(16,2)
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Time To Queue
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FORMULA(NUMBER)
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Time to Queue Bucket
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FORMULA(STRING)
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Time to Resolve(In Minutes)
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NUMBER(16,2)
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Time to Restore(In Minutes)
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NUMBER(16,2
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Time To Schedule
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FORMULA(NUMBER)
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Time to Schedule Bucket
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FORMULA(STRING)
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Total Overall Cost
|
FORMULA (CURRENCY)
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Travel Rate
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Currency (15,3)
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Travel Unit
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PICKLIST
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Turnaround Time
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FORMULA(STRING)
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Unscheduled Duration
|
FORMULA(NUMBER)
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Variance
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NUMBER (16.2)
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Version Number
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NUMBER (18, 0)
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Violation Message
|
STRING
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Violation Status
|
PICKLIST
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Work Performed
|
STRING
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Zip
|
STRING
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