Data Model > Data Dictionary > W > Work Order
Work Order
Service Order is used to plan, execute and manage Service events for Field and Depot Service activities. Depending upon the service scenario, the order creation can be triggered by many events: When creating a Support Case, when one or more installed products require periodic service or calibration when troubleshooting a customer problem on the field if the field service engineer learns that the product requires specialized conditions of a factory/depot to resolve the problem, or when a new/repair shipment to customer requires specialized installation activity.
API Label: SVMXC__Service_Order__c
No. of Fields: 207
Field Label
Field Name
Data Type
Description
Custom Relationship Fields
Account
SVMXC__Company__c
Lookup(Account)
Customer Account initiating this service order. Is a lookup to an existing Salesforce account record.
Appointment Type
SVMXC__SM_Appointment_Type__c
Lookup(Appointment Window)
Case
SVMXC__Case__c
Lookup(Case)
Support Case from which this service order originated. Is a lookup to an existing Salesforce case record.
Closed By
SVMXC__Closed_By__c
Lookup(User)
User that closed this service order. Is a lookup to an existing Salesforce user.
Component
SVMXC__Component__c
Lookup(Installed Product)
Serial number of the component for which the customer is seeking support. Is a lookup to an existing installed product record in ServiceMax.
Contact
SVMXC__Contact__c
Lookup(Contact)
Name of the contact person from the customer account for this service order. Is a lookup to an existing Salesforce contact record.
Dependency Group
SVMXC__Dependency_Group__c
Lookup(Dependency Management)
Dispatch Process
SVMXC__Dispatch_Process__c
Lookup(ServiceMax Process)
Dispatch process using which this work order will be scheduled.
Master Order Line
SVMXC__Master_Order_Line__c
Lookup(Parts Order Line)
Partner Account
SVMXC__Partner_Account__c
Lookup(Account)
Lookup to Account, set by trigger.
Partner Contact
SVMXC__Partner_Contact__c
Lookup(Contact)
Lookup to Contact, set by trigger.
Preferred Business Hours
SVMXC__Preferred_Business_Hours__c
Lookup(Business Hours)
Preferred Business Hours.
Preferred Technician
SVMXC__Preferred_Technician__c
Lookup(Technician/Equipment)
Name of the preferred technician for the work order. Calculated from service contract, installed product or account wherever available.
Preventive Maintenance Plan
SVMXC__PM_Plan__c
Lookup(Preventive Maintenance Plan)
The source PM plan that resulted in this preventive maintenance work order. Set by PM scheduler.
Primary Territory
SVMXC__Primary_Territory__c
Lookup(Territory)
Primary territory for the work order. Calculated automatically by OptiMax pre-calculation engine.
Primary Work Order
SVMXC__Related_Work_Order__c
Lookup(Work Order)
Product in which specialization would be required to service the work order. Calculated from installed product by OptiMax pre-calculation engine.
Product
SVMXC__Product__c
Lookup(Product)
Service Contract
SVMXC__Service_Contract__c
Lookup(Service/Maintenance Contract)
Service Request
SVMXC__SM_Service_Request__c
Lookup(Service Request)
Lookup to Service Request.
Service Team
SVMXC__Service_Group__c
Lookup(Service Team)
Name of the service group that is working on the service order.
Site
SVMXC__Site__c
Lookup(Location)
Skill
SVMXC__Skill__c
Lookup(Skill)
Skill required to service the work order. Calculated by OptiMax pre-calculation engine.
SLA Terms
SVMXC__SLA_Terms__c
Lookup(SLA Terms)
SLA Terms.
Technician
SVMXC__Group_Member__c
Lookup(Technician/Equipment)
Name of the group member working on the service order. This does not imply that this member has the ownership of service order record.
Top-Level
SVMXC__Top_Level__c
Lookup(Installed Product)
Serial number of the top-level installed product to which the component belongs. Is a lookup to an existing installed product record in ServiceMax.
Warranty
SVMXC__Warranty__c
Lookup(Product Warranty)
Lookup to Product Warranty.
Roll-up Summary Fields
* 
All the roll-up summary fields have three decimal places. These fields are not editable to change the decimal places.
Total Billable Amount
SVMXC__Total_Billable_Amount__c
Roll-Up Summary(SUM Work Detail)
Total Amount which is billed to the customer for the work performed.
Total Estimate
SVMXC__Total_Estimate__c
Roll-Up Summary (SUM Work Detail)
Total Estimate cost of the work to be performed.
Total Expense Cost
SVMXC__SM_Total_Expense_Cost__c
Roll-Up Summary (SUM Work Detail)
Roll-up of Total Cost field of Work Details (Expense) records.
Total Labor Cost
SVMXC__SM_Total_Labor_Cost__c
Roll-Up Summary (SUM Work Detail)
Roll-up of Total Cost field of Work Details (Labor) records.
Total Parts Cost
SVMXC__SM_Total_Parts_Cost__c
Roll-Up Summary (SUM Work Detail)
Roll-up of Total Cost field of Work Details (Parts) records.
Total Travel Cost
SVMXC__SM_Total_Travel_Cost__c
Roll-Up Summary (SUM Work Detail)
Roll-up of Total Cost field of Work Details (Travel) records.
Total Work Order Amount
SVMXC__Total_Work_Order_Cost__c
Roll-Up Summary (SUM Work Detail)
Total cost of the work actual performed on the work order.
Standard Fields
Work Order Number
Name
Auto Number
The auto-generated work order.
Custom Fields
Acknowledged By Technician Date Time
SVMXC__Acknowledged_By_Technician_Date_Time__c
Date/Time
Date and time when technician acknowledges the scheduled work order.
Actual Initial Response
SVMXC__Actual_Initial_Response__c
Date/Time
Date/time on which customer was initial responsed as per commitment in SLA.
Actual Onsite Response
SVMXC__Actual_Onsite_Response__c
Date/Time
Date/time on which customer was onsite responsed as per commitment in SLA.
Actual Resolution
SVMXC__Actual_Resolution__c
Date/Time
Date/time on which customer was resolved as per commitment in SLA.
Actual Restoration
SVMXC__Actual_Restoration__c
Date/Time
Date/time on which customer was restored as per commitment in SLA.
Age
SVMXC__Age__c
Formula (Number)
Age of the service order for reporting purposes.
Age Bucket
SVMXC__Age_Bucket__c
Formula (Text)
Age of the service order grouped in buckets for reporting purposes.
Apply Business Hours For OptiMax
SVMXC__Apply_Business_Hours_For_OptiMax__c
Checkbox
Flag to indicate if Preferred Window for Work Order is based on SLA/Access Hours.
Auto Entitlement Status
SVMXC__Auto_Entitlement_Status__c
Picklist
Batch Update
SVMXC__BatchUpdate__c
Picklist
This is an internal field used to resolve conflicts between immediate work order updates and batch updates done by OptiMax.
Billing Type
SVMXC__Billing_Type__c
Picklist
How the service order expenses will be accounted for. Agreement, Paid etc.
Booked Appointment Slot
SVMXC__Booked_Appointment_Slot__c
Text(100)
This field stores the slot information of the booked appointment.
Calculate Line Price
Calculate_Line_Price__c
Number(16, 2)
Canceled Date Time
SVMXC__Canceled_Date_Time__c
Date/Time
Date and time when technician rejects or cancels or dispatcher cancels the work order.
Capacity Rule Name
SVMXC__SM_Capacity_Rule_Name__c
Text(100)
Capacity Rule Name.
City
SVMXC__City__c
Text(100)
“City” part of the work order location.
Clock Paused Forever
SVMXC__Clock_Paused_Forever__c
Checkbox
Closed On
SVMXC__Closed_On__c
Date/Time
Date/time when this service order was closed.
Completed Date Time
SVMXC__Completed_Date_Time__c
Date/Time
Date and time when technician completes (closes) the work order.
Configuration – After
SVMXC__Configuration_After__c
Long Text Area(32000)
Snapshot of the product’s technical details after the engineer(s) resolved/addressed the issue.
Configuration - Before
SVMXC__Configuration_Before__c
Long Text Area(32000)
Snapshot of the product’s technical details before the engineer(s) started addressing it.
Corrective Action
SVMXC__Corrective_Action__c
Long Text Area(32000)
Any corrective action taken by your engineer(s) to address the customer feedback.
Country
SVMXC__Country__c
Picklist
“Country” part of the work order location.
Crew Assignment
SVMXC__SM_Crew_Assignment__c
Checkbox
This field indicates whether the work order is associated to a Crew or not.
Crew Id
SVMXC__SM_Crew_Id__c
Text(18)
The Id of the Crew.
Crew Name
SVMXC__SM_Crew_Name__c
Text(100)
The Name of the Crew to which this work order is assigned.
Customer Down
SVMXC__Customer_Down__c
Checkbox
If the customer situation is critical affecting uptime due to the problem reported.
Customer Down Status
SVMXC__Customer_Down_Status__c
Formula (Text)
Indicates as Yes or No if this work order is about a customer down situation.
Customer Failure Feedback
SVMXC__Customer_Failure_Feedback__c
Long Text Area(32000)
Feedback given by the customer about the overall failure event and how your organization responded.
Dispatch Now
SVMXC__Dispatch_Now__c
Picklist
Dispatch Priority
SVMXC__Dispatch_Priority__c
Number(16,2)
Work order priority bucket as defined in the dispatch process. Calculated automatically.
Dispatch Response
SVMXC__Dispatch_Response__c
Picklist
To capture the response of the technician whether he/she accepts or rejects the work order assigned.
Dispatch Status
SVMXC__Dispatch_Status__c
Formula (Text)
Indicates in which stage the work order is in.
Drip
SVMXC__Drip__c
Checkbox
Flag to indicate whether the Work Order is ready to be delivered to mobile application.
Driving Time (in Minutes)
SVMXC__Driving_Time__c
Number(18,0)
EndpointURL
SVMXC__EndpointURL__c
Formula (Text)
Not used.
Entitlement Notes
SVMXC__Entitlement_Notes__c
Long Text Area(32000)
Entitlement Notes.
Entitlement Type
SVMXC__Entitlement_Type__c
Picklist
Estimated Duration
SVMXC__SM_Estimated_Duration__c
Number(16,2)
This is original estimated or planned service duration in minutes. Original estimation may be derived from past history, MTTS rules etc.
Failed Assembly
SVMXC__Failed_Assembly__c
Picklist
The assembly of your product that failed.
Failure Location
SVMXC__Failure_Location__c
Picklist
Where the product failed, field or depot.
Finished Onsite Date Time
SVMXC__Finished_Onsite_Date_Time__c
Date/Time
Date and time when technician finishes working on the work order at site.
First Assigned Date/Time
SVMXC__First_Assigned_Date/Time__c
Date/Time
Datetimestamp the work order was assigned to a technician for the very first time.
First Queued Date/Time
SVMXC__First_Queued_Date/Time__c
Date/Time
Datetimestamp the work order was queued to a technician for the very first time.
First Scheduled Date/Time
SVMXC__FirstScheduledDate/Time__c
Date/Time
Datetimestamp the work order was scheduled to a technician for the very first time.
Group Email
SVMXC__Group_Email__c
Email
Stores the email address associated with the service team. Sends email using workflow rule indicating an work order has been queued to the service team.
How Fixed
SVMXC__How_Fixed__c
Picklist
Type of fix that was applied to resolve the problem.
Idle Time (in Minutes)
SVMXC__Idle_Time__c
Number(18,0)
Idle Time (in Minutes).
In Jeopardy
SVMXC__SM_In_Jeopardy__c
Checkbox
This field indicates whether the Work Order is 'In Jeopardy' of missing a fulfillment deadline or promise or not progressing per the plan or schedule. A value of 'True' means the Work Order fulfillment status is 'At Risk'.
Initial Response Customer By
SVMXC__Initial_Response_Customer_By__c
Date/Time
Date/time by which initial response should be delivered as per customer commitment in SLA. Calculated automatically.
Initial Response Internal By
SVMXC__Initial_Response_Internal_By__c
Date/Time
Date/time by which customer should be initial responsed as per internal commitment in SLA.
Integration Source
SVMXC__SM_Integration_Source__c
Picklist
The record where it is created.
Invoice Created
SVMXC__Invoice_Created__c
Checkbox
Invoice Number
SVMXC__Invoice_Number__c
Text(255)
Is Entitlement Performed
SVMXC__Is_Entitlement_Performed__c
Checkbox
Is Exported
SVMXC__Is_Exported__c
Checkbox
Flag to indicate whether this record is exported.
Is FCO Work Order
SVMXC__SM_Is_Change_Order__c
Checkbox
This field is used to indicate whether the Work Order is created from the Change Order process.
Is Partner
SVMXC__IsPartner__c
Formula (Text)
Flag is the indication of Partner Record.
Is PM Work Order
SVMXC__Is_PM_Work_Order__c
Checkbox
Indicates if this is a preventive maintenance work order or not. Set automatically by PM scheduler.
Is Service Covered
SVMXC__Is_Service_Covered__c
Checkbox
IsPartnerRecord
SVMXC__IsPartnerRecord__c
Checkbox
Flag indicates that this work order is for/by a Partner.
Last Dispatch Event
SVMXC__Last_Dispatch_Event__c
Picklist
Indicates various stages of an work order. Used to trigger various dispatch console workflows.
Latitude
SVMXC__Latitude__c
Number(12,6)
Latitude for the work order service location.
Life Cycle Status
SVMXC__SM_Life_Cycle_Status__c
Text(100)
The status of the Event.
LJS Minimum Schedule Duration
SVMXC__SM_LJS_Minimum_Schedule_Duration__c
Number(16,2)
This is the minimum duration of event to be scheduled when splitting a long duration work order.
Lock Appointment Schedule
SVMXC__SM_Lock_Appointment_Schedule__c
Picklist
Dispatcher confirms the appointment to lock it to technician assignment or to the arrival window.
Locked By DC
SVMXC__Locked_By_DC__c
Checkbox
Locked By DC.
Longitude
SVMXC__Longitude__c
Number(12,6)
Longitude for the work order service location.
Member Email
SVMXC__Member_Email__c
Email
Stores the email address of the technician. Used to send a email through workflow rule indicating an work order has been assigned/scheduled.
Multi-resource
SVMXC__SM_Multi_resource__c
Checkbox
This indicates whether the work order is assigned to multiple resources.
No Of Times Assigned
SVMXC__NoOfTimesAssigned__c
Number(18,0)
Indicating number of times the work order was assigned.
No Of Times Queued
SVMXC__NoOfTimesQueued__c
Number(18,0)
Indicates number of times the work order was queued.
No Of Times Scheduled
SVMXC__NoOfTimesScheduled__c
Number(18,0)
Indicates number of times the work order was scheduled.
Number Of Times Assigned Bucket
SVMXC__Number_Of_Times_Assigned_Bucket__c
Formula (Text)
Number of times the work order was assigned bucket. This is used for reporting purpose.
Number Of Times Queued Bucket
SVMXC__Number_Of_Times_Queued_Bucket__c
Formula (Text)
Number of times the work order was queued bucket. This is used for reporting purpose.
Number Of Times Scheduled Bucket
SVMXC__Number_Of_Times_Scheduled_Bucket__c
Formula (Text)
Number of times the work order was scheduled bucket. This is used for reporting purpose.
Ok To Arrive Early
SVMXC__SM_Ok_To_Arrive_Early__c
Checkbox
Indicates whether 'Ok to arrive early' option was selected for this work order in the Calendar View Manage Appointments screen, when it was sent to ServicePower for booking as an SLA job.
Onsite Response Customer By
SVMXC__Onsite_Response_Customer_By__c
Date/Time
Date/time by which onsite response should be delivered as per customer commitment in SLA. Calculated automatically.
Onsite Response Internal By
SVMXC__Onsite_Response_Internal_By__c
Date/Time
Date/time by which customer should be onsite responsed as per internal commitment in SLA.
OptiMax Error Email1
SVMXC__OptiMax_Error_Email1__c
Email
Email address copied from global settings. Can be used to send pre-calculation failures.
OptiMax Error Email2
SVMXC__OptiMax_Error_Email2__c
Email
Email address copied from dispatch process. Can be used to send pre-calculation failures.
OptiMax Error Occurred
SVMXC__OptiMax_Error_Occurred__c
Checkbox
Indicates if an error occurred when performing pre-calculations for OptiMax.
OptiMax Error Text
SVMXC__OptiMax_Error_Text__c
Long Text Area(32000)
Details of error occurred when performing pre-calculations for OptiMax.
OptiMax Last Run Time
SVMXC__OptiMax_Last_Run_Time__c
Date/Time
Last time the work order processed by OptiMax.
OptiMax Status
SVMXC__OptiMax_Status__c
Text(255)
OptiMax dispatch status for the work order.
Optimizer Connection Name
SVMXC__Optimizer_Connection_Name__c
Text(100)
This field stores the Connection Instance Name.
Optimizer Message Creation Date Time
SVMXC__SM_Optimizer_Message_Creation_Date_Time__c
Date/Time
This field is used to store the date and time of the message generated by the external optimization system that is successfully processed in ServiceMax . The date and time stamp is when the message was created by the external optimization system and sent to ServiceMax. (DO NOT USE, for future use only).
Order Status
SVMXC__Order_Status__c
Picklist
Current status of the service order.
Order Type
SVMXC__Order_Type__c
Picklist
Type of service order: Field Service, Depot repair etc.
Parts Consumption Status
SVMXC__SM_PCEStatus__c
Text(255)
Perform Auto Entitlement
SVMXC__Perform_Auto_Entitlement__c
Checkbox
PM Activity
SVMXC__SM_PM_Activity__c
Formula (Text)
Formula field to get the configured Activity field from PM Plan.
PM Service Contract
SVMXC__PM_SC__c
Formula (Text)
Service Contract for which this preventive maintenance work order was created.
PM Tasks Created
SVMXC__PM_Tasks_Created__c
Checkbox
Indicates if PM tasks have been created.
Preferred End Time
SVMXC__Preferred_End_Time__c
Date/Time
End time before which the work order must be scheduled. Calculated automatically based on booking window, SLA and access hours.
Preferred Resource Priority
SVMXC__Preferred_Resource_Priority__c
Number(16,2)
Preferred Resource Priority is used in OptiMax to indicate the priority of assigning the work order to the Preferred Technician.
Preferred Start Time
SVMXC__Preferred_Start_Time__c
Date/Time
Start time for the work order to be scheduled. Calculated automatically based on booking window, SLA and access hours.
Previous Scheduled Date Time
SVMXC__Previous_Scheduled_Date_Time__c
Date/Time
Holds the previous Scheduled Date Time of the work order, if the work order had been scheduled previously.
Priority
SVMXC__Priority__c
Picklist
Priority of the service order.
Problem Description
SVMXC__Problem_Description__c
Long Text Area(32000)
Detailed description of the problem as reported by the customer.
Proforma Invoice
SVMXC__Proforma_Invoice__c
Text(255)
Proforma Invoice Amount
SVMXC__Proforma_Invoice_Amount__c
Currency(15, 3)
Total Amount which is invoiced to the customer for the work performed.
Promised Arrival Window (GMT)
SVMXC__Appointment_Promised_Time_Slot__c
Text(255)
Purpose of Visit
SVMXC__Purpose_of_Visit__c
Picklist
If the Order Type is Field Service, specific reason for the field visit.
QTL Status
SVMXC__QTL_Status__c
Picklist
Qualified Technicians
SVMXC__Qualified_Technicians__c
Long Text Area(131072)
Rate (Pricing Rule)
SVMXC__Rate_Pricing_Rule__c
Currency(15, 3)
Rate Type (Pricing Rule)
SVMXC__Rate_Type_Pricing_Rule__c
Picklist
Recalculate SLA
SVMXC__Is_SLA_Calculated__c
Checkbox
Resolution Customer By
SVMXC__Resolution_Customer_By__c
Date/Time
Date/time by which work order should be resolved as per customer commitment in SLA. Calculated automatically.
Resolution Internal By
SVMXC__Resolution_Internal_By__c
Date/Time
Date/time by which customer should be resolved as per internal commitment in SLA.
Restoration Customer By
SVMXC__Restoration_Customer_By__c
Date/Time
Date/time by which customer should be restored as per customer commitment in SLA. Calculated automatically.
Restoration Internal By
SVMXC__Restoration_Internal_By__c
Date/Time
Date/time by which customer should be restored as per internal commitment in SLA.
Revised Duration
SVMXC__SM_Revised_Duration__c
Formula(Number)
This is the current revised duration. Initially this is equal to the original estimated duration. This can constantly change due to supplemental service duration due to scope change and real time variances.
Root Cause
SVMXC__Root_Cause__c
Picklist
Root cause of the failure.
Schedule As Dependent Work Order
SVMXC__Schedule_As_A_Dependent_Work_Order__c
Checkbox
Schedule Violation Penalty
SVMXC__SM_Schedule_Violation_Penalty__c
Number(8,2)
Scheduled Date
SVMXC__Scheduled_Date__c
Date
Scheduled date for the work order.
Scheduled Date Time
SVMXC__Scheduled_Date_Time__c
Date/Time
Scheduled Duration
SVMXC__SM_Scheduled_Duration__c
Number(16,2)
This is the total of all the scheduled service duration for the work order. This is the sum of service duration from all the events for the work order.
Scheduling Change Token
SVMXC__Scheduling_Change_Token__c
Text(255)
Scheduling Options
SVMXC__SM_Scheduling_Options__c
Picklist
This is the Scheduling Option users can chose to update JDM fields and use LJS algorithm to split long lobs.
Scheduling Retry Count
SVMXC__Scheduling_Retry_Count__c
Number(3,0)
Indicates the number of times the work order was sent to the scheduling optimizer for scheduling.
Scheduling Status
SVMXC__Work_Order_Scheduling_Status__c
Picklist
Indicates various stages of the workflow of scheduling the work order.
Scope Change
SVMXC__SM_Scope_Change__c
Number(16,2)
This is the supplemental service duration to the original estimated duration. This is due to scope change from the original estimation. Scope change along with variance is added to the original estimated duration to get the revised duration.
Service Duration (in Seconds)
SVMXC__Service_Duration__c
Number(16,2)
Duration in seconds required for the work order. Calculated from rules by OptiMax pre-calculation engine.
Service Zone ID
SVMXC__Service_Zone_ID__c
Text(255)
Service zone for territory.
SESSION_ID
SVMXC__SESSION_ID__c
Formula (Text)
Not used(Do Not Use).
Skill Set
SVMXC__Skill_Set__c
Long Text Area(32768)
SLA Clock Extension Minutes
SVMXC__SLA_Clock_Extension_Minutes__c
Number(18,0)
SLA Clock Pause Days
SVMXC__SLA_Clock_Pause_Days__c
Number(18,0)
SLA Clock Pause Hours
SVMXC__SLA_Clock_Pause_Hours__c
Number(18,0)
SLA Clock Pause Minutes
SVMXC__SLA_Clock_Pause_Minutes__c
Number(18,0)
SLA Clock Pause Reason
SVMXC__SLA_Clock_Pause_Reason__c
Picklist
SLA Clock Pause Restart Time
SVMXC__SLA_Clock_Pause_Restart_Time__c
Date/Time
SLA Clock Pause Time
SVMXC__SLA_Clock_Pause_Time__c
Date/Time
SLA Clock Paused
SVMXC__SLA_Clock_Paused__c
Checkbox
SLA Initial Response Time (In Mins)
SVMXC__SM_SLA_Initial_Response__c
Number(10, 0)
Number of minutes Configured in the SLA Rule for Initial Response.
SLA Onsite Response Time (In Mins)
SVMXC__SM_SLA_Onsite_Response__c
Number(10, 0)
Number of minutes Configured in the SLA Rule for Onsite Response.
SLA Resolution Time (In Mins)
SVMXC__SM_SLA_Resolution__c
Number(10, 0)
Number of minutes Configured in the SLA Rule for Resolution.
SLA Restoration Time (In Mins)
SVMXC__SM_SLA_Restoration__c
Number(10, 0)
Number of minutes Configured in the SLA Rule for Restoration.
Special Instructions
SVMXC__Special_Instructions__c
Long Text Area(32000)
Relevant instructions for future service events for the same product/customer.
Started Driving To Location Date Time
SVMXC__Started_Driving_To_Location_Date_Time__c
Date/Time
Date and time when technician starts driving towards the work order location.
State
SVMXC__State__c
Text(100)
“State” part of the work order location.
Street
SVMXC__Street__c
Text Area(255)
“Street” part of the work order location.
Sub Status
SVMXC__Sub_Status__c
Picklist
This field is used to capture the additional status information as part of work order closure.
Symptom
SVMXC__Symptom__c
Picklist
Symptom that was noted before the failure.
Time Between Assign And Schedule
SVMXC__TimeBetweenAssignAndSchedule__c
Formula(Number)
Calculates the time taken for the work order to be scheduled after it was assigned.
Time Between Assign And Schedule Bucket
SVMXC__Time_Between_Assign_And_Schedule_Bucket__c
Formula(Text)
Time taken for the work order to be scheduled after it was assigned bucket. Used for reporting purpose.
Time Between Queue And Assign
SVMXC__TimeBetweenQueueAndAssign__c
Formula(Number)
Indicates the amount of time it took for the work order to be assigned after being queued.
Time Between Queue And Assign Bucket
SVMXC__Time_Between_Queue_And_Assign_Bucket__c
Formula(Text)
Time taken for the work order to be assigned after it was queued bucket. Used for reporting purpose.
Time Between Schedule And Close
SVMXC__TimeBetweenScheduleAndClose__c
Formula(Number)
Indicates the amount of time it took for the work order to be closed after being scheduled.
Time Between Schedule And Close Bucket
SVMXC__Time_Between_Schedule_And_Close_Bucket__c
Formula(Text
Time taken for the work order to be closed after it was scheduled bucket. Used for reporting purpose.
Time To Assign
SVMXC__TimeToAssign__c
Formula(Number)
Indicates the amount of time it took for the work order to be assigned after being opened.
Time to Assign Bucket
SVMXC__Time_to_Assign_Bucket__c
Formula(Text)
Time taken for the work order to be assigned bucket. Used for reporting purpose.
Time to Close
SVMXC__Time_To_Close_c__c
Formula(Number)
Time to Initial Response(In Minutes)
SVMXC__Time_to_Initial_Response__c
Number(16,2)
Time taken to initial response as per commitment in SLA.
Time to Onsite Response(In Minutes)
SVMXC__Time_to_Onsite_Response__c
Number(16,2)
Time taken to onsite response as per commitment in SLA.
Time To Queue
SVMXC__TimeToQueue__c
Formula(Number)
Indicates the amount of time it took for the work order to be queued after being created.
Time to Queue Bucket
SVMXC__Time_to_Queue_Bucket__c
Formula(Text)
Time taken for the work order to be queued after it was opened bucket. Used for reporting purpose.
Time to Resolve(In Minutes)
SVMXC__Time_to_Resolve__c
Number(16,2)
Time taken to resolve as per commitment in SLA.
Time to Restore(In Minutes)
SVMXC__Time_to_Restore__c
Number(16,2
Time taken to restore as per commitment in SLA.
Time To Schedule
SVMXC__TimeToSchedule__c
Formula(Number)
Indicates the amount of time it took for the work order to be scheduled after being opened.
Time to Schedule Bucket
SVMXC__Time_to_Schedule_Bucket__c
Formula(Text)
Time taken for the work order to be scheduled after it was opened bucket. Used for reporting purpose.
Total Overall Cost
SVMXC__SM_Total_Overall_Cost__c
Formula (Currency)
Sum of Total Parts Cost, Total Labor Cost, Total Travel Cost, and Total Expense Cost.
Travel Rate
SVMXC__Travel_Rate__c
Currency (15,3)
Derived from Travel Policy.
Travel Unit
SVMXC__Travel_Unit__c
Picklist
Derived from Travel Policy.
Turnaround Time
SVMXC__Turnaround_Time__c
Formula(Text)
Turnaround time. Calculated automatically.
Unscheduled Duration
SVMXC__SM_Unscheduled_Duration__c
Formula(Number)
This is the duration still unscheduled.
Variance
SVMXC__SM_Variance__c
Number (16.2)
This is the supplemental service duration to the original estimated service duration. This deviation is due to ongoing changes from the original estimate. Ongoing Deviation Due to Variances along with scope change is added to the original estimated duration to get the revised service duration.
Version Number
SVMXC__SM_Version_Number__c
Number (18, 0)
This field increments by 1 for every mapped field update for Service Board to check conflicts and apply correct updates.
Violation Message
SVMXC__Violation_Message__c
Long Text Area(32768)
Violation Status
SVMXC__Violation_Status2__c
Picklist
Work Performed
SVMXC__Work_Performed__c
Long Text Area(32000)
Details of work performed to address/resolve the service order.
Zip
SVMXC__Zip__c
Text(100)
“Zip code” part of the work order location.
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