|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
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Custom Relationship Fields
|
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Account
|
SVMXC__Account__c
|
Lookup(Account)
|
Look to Account.
|
|
Case
|
SVMXC__Case__c
|
Lookup(Case)
|
Lookup to Case.
|
|
Primary Work Order
|
SVMXC__Primary_Work_Order__c
|
Lookup(Work Order)
|
Lookup to Primary Work Order.
|
|
Product
|
SVMXC__Product__c
|
Lookup(Product)
|
Look to Product.
|
|
Service Contract
|
SVMXC__Service_Contract__c
|
Lookup(Service/Maintenance Contract)
|
Look to Contract.
|
|
Service Request
|
SVMXC__Service_Request__c
|
Lookup(Service Request)
|
Lookup to Service Request.
|
|
SLA Terms
|
SVMXC__SLA_Terms__c
|
Lookup(SLA Terms)
|
Look to Service Level Agreement.
|
|
Technician
|
SVMXC__Technician__c
|
Lookup(Technician/Equipment)
|
Look to Technician.
|
|
Work Order
|
SVMXC__Work_Order__c
|
Lookup(Work Order)
|
Look to Work Order.
|
|
Standard Fields
|
|||
|
Record Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
|||
|
Actual Initial Response Time (In Mins)
|
SVMXC__Actual_Initial_Response_Time__c
|
Number(10, 0)
|
Duration of minutes in which Initial Response captured.
|
|
Actual Onsite Response Time (In Mins)
|
SVMXC__Actual_Onsite_Response_Time__c
|
Number(10, 0)
|
Duration of minutes in which Onsite Response captured.
|
|
Actual Resolution Time (In Mins)
|
SVMXC__Actual_Resolution_Time__c
|
Number(10, 0)
|
Duration of minutes in which Resolution captured.
|
|
Actual Restoration Time (In Mins)
|
SVMXC__Actual_Restoration_Time__c
|
Number(10, 0)
|
Duration of minutes in which Restoration captured
|
|
Calculation Method
|
SVMXC__Calculation_Method__c
|
Text(255)
|
This field is used to capture calculation method.
|
|
Configuration Name
|
SVMXC__Configuration_Name__c
|
Text(255)
|
This field is used to capture configuration name.
|
|
Extension Time (In Mins)
|
SVMXC__Extension_Time__c
|
Number(10, 0)
|
Number of minutes by which clock was extended by the technician.
|
|
Service Delivered On
|
SVMXC__Service_Delivered_On__c
|
Date
|
Date on which Service was Delivered.
|
|
SLA Initial Response Time (In Mins)
|
SVMXC__SLA_Initial_Response_Time__c
|
Number(10, 0)
|
Number of minutes Configured in the SLA Rule for Initial Response.
|
|
SLA Onsite Response Time (In Mins)
|
SVMXC__SLA_Onsite_Response_Time__c
|
Number(10, 0)
|
Number of minutes Configured in the SLA Rule for Onsite Response.
|
|
SLA Resolution Time (In Mins)
|
SVMXC__SLA_Resolution_Time__c
|
Number(10, 0)
|
Number of minutes Configured in the SLA Rule for Resolution.
|
|
SLA Restoration Time (In Mins)
|
SVMXC__SLA_Restoration_Time__c
|
Number(10, 0)
|
Number of minutes Configured in the SLA Rule for Restoration.
|