|
Field Name
|
Data Type
|
|---|---|
|
Account
|
LOOKUP
|
|
Actual Initial Response Time (In Mins)
|
NUMBER
|
|
Actual Onsite Response Time (In Mins)
|
NUMBER
|
|
Actual Resolution Time (In Mins)
|
NUMBER
|
|
Actual Restoration Time (In Mins)
|
NUMBER
|
|
Calculation Method
|
STRING
|
|
Case
|
LOOKUP
|
|
Configuration Name
|
STRING
|
|
Extension Time (In Mins)
|
NUMBER
|
|
Primary Work Order
|
LOOKUP
|
|
Product
|
LOOKUP
|
|
Record Number
|
AUTO NUMBER
|
|
Service Contract
|
LOOKUP
|
|
Service Delivered On
|
DATE
|
|
Service Request
|
LOOKUP
|
|
SLA Initial Response Time (In Mins)
|
NUMBER
|
|
SLA Onsite Response Time (In Mins)
|
NUMBER
|
|
SLA Resolution Time (In Mins)
|
NUMBER
|
|
SLA Restoration Time (In Mins)
|
NUMBER
|
|
SLA Terms
|
LOOKUP
|
|
Technician
|
LOOKUP
|
|
Work Order
|
LOOKUP
|