|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
​Assigned To
|
SVMXC__Assigned_To__c
|
Lookup(User)
|
User that owns the issue. Reference to standard user object.
|
|
Case
|
SVMXC__Case__c
|
Master-Detail(Case)
|
Reference to the support case in which issues are tracked.
|
|
Parts Order Reference
|
SVMXC__RMA_Shipment_Ref__c
|
Lookup(Parts Order)
|
RMA or Shipment linked to this process bottleneck. Reference to an existing Parts Order record in ServiceMax.
|
|
Waiting on Contact
|
SVMXC__Waiting_On_Contact__c
|
Lookup(Contact)
|
Name of the customer contact responsible for resolving this issue.
|
|
Work Order
|
SVMXC__Service_Order__c
|
Lookup(Work Order)
|
Service order number connected to this issue. Is a lookup to an existing service order in ServiceMax.
|
|
Standard Fields
|
|||
|
Record ID
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
|||
|
End Date and Time
|
SVMXC__End_Date_Time__c
|
Date/Time
|
Date and time when this issue was resolved.
|
|
Issue Area
|
SVMXC__Issue_Area__c
|
Picklist
|
Broad area that identifies where the issue is.
|
|
Issue Description
|
SVMXC__Issue_Description__c
|
Long Text Area(32000)
|
Detailed description of the issue/bottleneck.
|
|
Issue Subcategory
|
SVMXC__Issue_Subcategory__c
|
Picklist
|
Classification of the issue within an issue area.
|
|
Start Date and Time
|
SVMXC__Start_Date_Time__c
|
Date/Time
|
Date and time when this issue/bottleneck started.
|