Resources > Data Model > Data Dictionary > S > Service/Maintenance Contract
Service/Maintenance Contract
Service Contract documents details of entitlement provided to a customer for products bought. Usually shipped/delivered products are covered for a predefined period through a basic warranty. If customers wish to get coverage for repairs beyond the normal warranty period, they normally purchase extended service contracts. The service contract is interchangeably referred to as a service agreement as well.
API Label: SVMXC__Service_Contract__c
No. of Fields: 49
Field Name
Data Type
Custom Relationship Fields
Account
LOOKUP
Business Hours
LOOKUP
Canceled By
LOOKUP
Contact
LOOKUP
Default Group Member
LOOKUP
Default Service Group
LOOKUP
Primary Technician
LOOKUP
Renewed From
LOOKUP
Sales Rep
LOOKUP
Service Plan
LOOKUP
Service Pricebook
LOOKUP
SLA Terms
LOOKUP
Other Fields
Activation Notes
STRING
Active
CHECKBOX
All Contacts Covered
CHECKBOX
All Products Covered
CHECKBOX
All Services Covered
CHECKBOX
All Sites Covered
CHECKBOX
Billing Schedule
PICKLIST
Cancelation Notes
STRING
Canceled On
DATETIME
Contract Name/Number
STRING
Contract Price
CURRENCY
Counter Usages Processed Until
DATETIME
Default Parts Price Book
STRING
Default Travel Price
CURRENCY
Default Travel Unit
PICKLIST
Discount%
PERCENT
Discounted Price
CURRENCY(FORMULA)
End Date
DATE
EndpointURL
STRING
Exchange Type
PICKLIST
Expected Margin %
PERCENT(3,0)
Expected Uptime
PERCENT(3,0)
Minimum Labor (Mins)
NUMBER(16,2)
Minimum Travel (Mins)
NUMBER(16,2)
Renewal Date
DATE
Renewal Notes
STRING
Renewal Number
NUMBER(18,0)
Rounding Type (Labor)
PICKLIST
Rounding Type (Travel)
PICKLIST
Round Labor To Nearest (Mins)
NUMBER(16,2)
Round Travel to Nearest (Mins)
NUMBER(16,2)
Select
CHECKBOX
Service Contract Notes
STRING
SESSION ID (Do Not Use)
STRING
Start Date
DATE
Weeks to Renewal
NUMBER
Zone
PICKLIST
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