|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Account
|
SVMXC__Company__c
|
Lookup(Account)
|
Customer to whom this service contract is sold. Is a lookup to an existing Salesforce account record.
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|
Business Hours
|
SVMXC__Business_Hours__c
|
Lookup(Business Hours)
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|
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Canceled By
|
SVMXC__Canceled_By__c
|
Lookup(User)
|
Name of the Salesforce user that canceled this service contract.
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|
Contact
|
SVMXC__Contact__c
|
Lookup(Contact)
|
Name of the contact person from the customer account associated with this contract. Is a lookup to an existing Salesforce contact record.
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|
Default Group Member
|
SVMXC__Default_Group_Member__c
|
Lookup(Technician/Equipment)
|
Not used
|
|
Default Service Group
|
SVMXC__Default_Service_Group__c
|
Lookup(Service Team)
|
Not used.
|
|
Primary Technician
|
SVMXC__Primary_Technician__c
|
Lookup(Technician/Equipment)
|
Primary technician for this service contract. Reference to an existing Technician record in ServiceMax.
|
|
Renewed From
|
SVMXC__Renewed_From__c
|
Lookup(Service/Maintenance Contract)
|
The original service contract from which this contract was renewed. Is populated automatically when a service contract is renewed.
|
|
Sales Rep
|
SVMXC__Sales_Rep__c
|
Lookup(User)
|
Name of the internal sales representative responsible for or involved in selling this contract. Is a lookup to a valid Salesforce user.
|
|
Service Plan
|
SVMXC__Service_Plan__c
|
Lookup(Service Plan)
|
|
|
Service Pricebook
|
SVMXC__Service_Pricebook__c
|
Lookup(Service Pricebook)
|
|
|
SLA Terms
|
SVMXC__Service_Level__c
|
Lookup(SLA Terms)
|
Service level the customer is entitled to by this contract. Is a lookup to an existing service level record.
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|
Standard Fields
|
|||
|
Contract Name/Number
|
Name
|
Text(80)
|
The auto-generated record name.
|
|
Custom Fields
|
|||
|
Activation Notes
|
SVMXC__Activation_Notes__c
|
Long Text Area(32000)
|
Service/Maintenance Contract Activation Notes.
|
|
Active
|
SVMXC__Active__c
|
Checkbox
|
Flag indicating if this contract is currently active or not. This flag is checked automatically when you activate a contract.
|
|
All Contacts Covered
|
SVMXC__All_Contacts_Covered__c
|
Checkbox
|
Flag that indicates if all contacts from this customer are entitled for support. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
|
|
All Products Covered
|
SVMXC__All_Products_Covered__c
|
Checkbox
|
Flag that indicates if this contract covers all products purchased by this customer.
|
|
All Services Covered
|
SVMXC__All_Services_Covered__c
|
Checkbox
|
Flag that indicates if the customer is entitled to all types of services offered. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
|
|
All Sites Covered
|
SVMXC__All_Sites_Covered__c
|
Checkbox
|
Flag that indicates if all customer locations are covered by this contract. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
|
|
Billing Schedule
|
SVMXC__Billing_Schedule__c
|
Picklist
|
Indicates the frequency of how the customer prefers to be invoiced for the contract amount.
|
|
Cancelation Notes
|
SVMXC__Cancelation_Notes__c
|
Long Text Area(32000)
|
Service/Maintenance Contract Cancelation Notes.
|
|
Canceled On
|
SVMXC__Canceled_On__c
|
Date/Time
|
Date/time on which this service contract was canceled.
|
|
Contract Price
|
SVMXC__Contract_Price2__c
|
Currency(16, 2)
|
Total price of the service contract before discount.
|
|
Counter Usages Processed Until
|
SVMXC__Counter_Usages_Processed_Until__c
|
Date/Time
|
|
|
Default Parts Price Book
|
SVMXC__Default_Parts_Price_Book__c
|
Text(255)
|
Default price book to be used when no parts price is defined.
|
|
Default Travel Price
|
SVMXC__Default_Travel_Price__c
|
Currency(15, 3)
|
|
|
Default Travel Unit
|
SVMXC__Default_Travel_Unit__c
|
Picklist
|
|
|
Discount%
|
SVMXC__Discount__c
|
Percent(3, 0)
|
Percentage discount to be applied on the contract price.
|
|
Discounted Price
|
SVMXC__Discounted_Price2__c
|
Formula (Currency)
|
Contract Price minus discount. Calculated automatically.
|
|
End Date
|
SVMXC__End_Date__c
|
Date
|
End date of the service contract.
|
|
EndpointURL
|
SVMXC__EndpointURL__c
|
Formula (Text)
|
Not used.
|
|
Exchange Type
|
SVMXC__Exchange_Type__c
|
Picklist
|
Type of exchange allowed as per the service contract.
|
|
Expected Margin %
|
SVMXC__SM_Expected_Margin__c
|
Percent(3,0)
|
Expected Margin set for the service contract.
|
|
Expected Uptime
|
SVMXC__SM_Expected_Uptime__c
|
Percent(3,0)
|
Set the uptime agreed in the service contract.
|
|
Minimum Labor (Mins)
|
SVMXC__Minimum_Labor__c
|
Number(16,2)
|
Minimum labor price for overtime.
|
|
Minimum Travel (Mins)
|
SVMXC__Minimum_Travel__c
|
Number(16,2)
|
Minimum labor price for travel.
|
|
Renewal Date
|
SVMXC__Renewal_Date__c
|
Date
|
Date on which the contract was renewed.
|
|
Renewal Notes
|
SVMXC__Renewal_Notes__c
|
Long Text Area(32000)
|
Service/Maintenance Contract Renewal Notes.
|
|
Renewal Number
|
SVMXC__Renewal_Number__c
|
Number(18,0)
|
This is incremented automatically when an existing service contract is renewed.
|
|
Round Labor To Nearest (Mins)
|
SVMXC__Round_Labor_To_Nearest__c
|
Number(16,2)
|
Maximum minutes a technician can work as overtime.
|
|
Round Travel to Nearest (Mins)
|
SVMXC__Round_Travel_To_Nearest__c
|
Number(16,2)
|
Upon travel based on timing, what is the increment used to round off travel time.
|
|
Rounding Type (Labor)
|
SVMXC__Labor_Rounding_Type__c
|
Picklist
|
|
|
Rounding Type (Travel)
|
SVMXC__Travel_Rounding_Type__c
|
Picklist
|
|
|
Select
|
SVMXC__Select__c
|
Checkbox
|
Field to bind check box in List of Service Contract Line records on Visualforce page with controller..
|
|
Service Contract Notes
|
SVMXC__Service_Contract_Notes__c
|
Long Text Area(32000)
|
Free text that shows any exceptions or conditions that apply when entitling the customer based on this contract. Information entered here is displayed on the Case Entitlement when this contract is used.
|
|
SESSION ID (Do Not Use)
|
SVMXC__SESSION_ID__c
|
Formula (Text)
|
Not used(Do Not Use).
|
|
Start Date
|
SVMXC__Start_Date__c
|
Date
|
Start date of the service contract.
|
|
Weeks to Renewal
|
SVMXC__Weeks_To_Renewal__c
|
Formula (Number)
|
Number of weeks before the contract expires. Calculated automatically.
|
|
Zone
|
SVMXC__Zone__c
|
Picklist
|
|