Resources > Data Model > Data Dictionary > S > SPM – Top Level Summary
SPM – Top Level Summary
Holds the summary for First Time Fix, Repeat Visit, Mean Time to Repair, Mean Time to Complete, and ART within SLA Metrics at the Case/Service Request/Primary Workorder level.
API Label: SVMXC__SPM_Top_Level_Summary__c
No. of Fields: 12
Field Name
Data Type
Actual Onsite Response Time
NUMBER(10,0)
Case
LOOKUP
Completion Time
NUMBER(10,0)
Dead Time
NUMBER(10,0)
Is Fixed First Time
NUMBER(1,0)
Is Onsite Response Within SLA
FORMULA
Is Repeat Visit
NUMBER(1,0)
Labor Time
NUMBER(10,0)
Primary Work Order
LOOKUP
Repair Time
FORMULA(NUMBER)
Service Request
LOOKUP
SLA Onsite Response Time
NUMBER(10,0)
Was this helpful?