|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Case
|
SVMXC__Case__c
|
Lookup(Case)
|
Lookup to Case.
|
|
Primary Work Order
|
SVMXC__Primary_Work_Order__c
|
Lookup(Work Order)
|
Lookup to Work order.
|
|
Service Request
|
SVMXC__Service_Request__c
|
Lookup(Service Request)
|
Lookup to Service Request.
|
|
Standard Fields
|
|||
|
SPM - Top Level Summary Name
|
Name
|
Text(80)
|
The auto-generated record name.
|
|
Custom Fields
|
|||
|
Actual Onsite Response Time
|
SVMXC__Actual_Onsite_Response_Time__c
|
Number(10, 0)
|
Holds the Actual Onsite Response Value.
|
|
Completion Time
|
SVMXC__Completion_Time__c
|
Number(10, 0)
|
Holds the time to complete the issue.
|
|
Dead Time
|
SVMXC__Dead_Time__c
|
Number(10, 0)
|
Holds the unproductive time.
|
|
Is Fixed First Time
|
SVMXC__Is_Fixed_First_Time__c
|
Number(1, 0)
|
Holds the value of FTF Summary (0 - Non-FTF, 1-FTF).
|
|
Is Onsite Response Within SLA
|
SVMXC__Is_Onsite_Response_Within_SLA__c
|
Formula (Number)
|
|
|
Is Repeat Visit
|
SVMXC__Is_Repeat_Visit__c
|
Number(1, 0)
|
Holds the value of Repeat Visit computation (0 - Non-Repeat Visit, 1-Repeat Visit).
|
|
Labor Time
|
SVMXC__Labor_Time__c
|
Number(10, 0)
|
Holds the Labor time for fixing the issue.
|
|
Repair Time
|
SVMXC__Repair_Time__c
|
Formula (Number)
|
|
|
SLA Onsite Response Time
|
SVMXC__SLA_Onsite_Response_Time__c
|
Number(10, 0)
|
Holds the value of SLA Onsite Response Time.
|