Field Name
|
Data Type
|
---|---|
Actual Onsite Response Time
|
NUMBER(10,0)
|
Case
|
LOOKUP
|
Completion Time
|
NUMBER(10,0)
|
Dead Time
|
NUMBER(10,0)
|
Is Fixed First Time
|
NUMBER(1,0)
|
Is Onsite Response Within SLA
|
FORMULA
|
Is Repeat Visit
|
NUMBER(1,0)
|
Labor Time
|
NUMBER(10,0)
|
Primary Work Order
|
LOOKUP
|
Repair Time
|
FORMULA(NUMBER)
|
Service Request
|
LOOKUP
|
SLA Onsite Response Time
|
NUMBER(10,0)
|