|
Field Name
|
Data Type
|
|---|---|
|
Actual Initial Response
|
DATETIME
|
|
Actual Onsite Response
|
DATETIME
|
|
Actual Resolution
|
DATETIME
|
|
Actual Restoration
|
DATETIME
|
|
Auto Entitlement Status
|
PICKLIST
|
|
Billing Type
|
PICKLIST
|
|
Booking Window
|
LOOKUP
|
|
BW Date
|
DATE
|
|
BW Selected By
|
LOOKUP
|
|
BW Selected On
|
DATETIME
|
|
BW Slots Before
|
NUMBER(18,0)
|
|
BW Territory
|
LOOKUP
|
|
BW Time Zone
|
STRING
|
|
Case Number
|
STRING
|
|
Change Order
|
LOOKUP
|
|
Clock Paused Forever
|
CHECKBOX
|
|
Component Name
|
LOOKUP
|
|
Component SN
|
LOOKUP
|
|
Component SN City
|
FORMULA(Text)
|
|
Component SN Country
|
FORMULA(Text)
|
|
Component SN State
|
FORMULA(Text)
|
|
Component SN Street
|
FORMULA(Text)
|
|
Component SN Zip
|
FORMULA(Text)
|
|
Entitlement Notes
|
STRING
|
|
Entitlement Type
|
PICKLIST
|
|
Initial Response Customer By
|
DATETIME
|
|
Initial Response Internal By
|
DATETIME
|
|
Investigation
This field is applicable only for ServiceMax Remote Triage feature.
|
LOOKUP
|
|
Is Entitlement Performed
|
CHECKBOX
|
|
Is FCO Case
|
CHECKBOX
|
|
Is Invoice Created
|
CHECKBOX
|
|
Is PM Case
|
CHECKBOX
|
|
Is Service Covered
|
CHECKBOX
|
|
Onsite Response Customer By
|
DATETIME
|
|
Onsite Response Internal By
|
DATETIME
|
|
Perform Auto Entitlement
|
CHECKBOX
|
|
Preferred End Time
|
DATETIME
|
|
Preferred Start Time
|
DATETIME
|
|
Preventive Maintenance Plan
|
LOOKUP
|
|
Product/System
|
LOOKUP
|
|
Proforma Invoice
|
LOOKUP
|
|
Proforma Invoice Amount
|
CURRENCY
|
|
Recalculate SLA
|
CHECKBOX
|
|
Resolution Customer By
|
DATETIME
|
|
Resolution Internal By
|
DATETIME
|
|
Restoration Customer By
|
DATETIME
|
|
Restoration Internal By
|
DATETIME
|
|
Scheduled Date
|
DATE
|
|
SContract Business Hour
|
STRING
|
|
Service/Maintenance Contract
|
LOOKUP
|
|
Site
|
LOOKUP
|
|
SLA Clock Extension Minutes
|
NUMBER(18,0)
|
|
SLA Clock Pause Days
|
NUMBER(18,0)
|
|
SLA Clock Pause Hours
|
NUMBER(18,0)
|
|
SLA Clock Pause Minutes
|
NUMBER(18,0)
|
|
SLA Clock Pause Reason
|
PICKLIST
|
|
SLA Clock Pause Restart Time
|
DATETIME
|
|
SLA Clock Pause Time
|
DATETIME
|
|
SLA Clock Paused
|
CHECKBOX
|
|
SLA Terms
|
LOOKUP
|
|
Time to Initial Response (in Minutes)
|
NUMBER
|
|
Time to Onsite Response (in Minutes)
|
NUMBER
|
|
Time to Resolve (in Minutes)
|
NUMBER
|
|
Time to Restore (in Minutes)
|
NUMBER
|
|
Warranty
|
LOOKUP
|