|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
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|
Case
|
SVMXC__Case__c
|
Lookup(Case)
|
Reference to Case object.
|
|
Case Line
|
SVMXC__Case_Line__c
|
Lookup(Case Line)
|
Lookup to the Case Line for which entitlement check was performed.
|
|
Entitled By Contact
|
SVMXC__Entitled_By_Contact__c
|
Lookup(Entitled Contact)
|
Reference to Service Contract Contact.
|
|
Entitled By IB
|
SVMXC__Entitled_By_IB__c
|
Lookup(Covered Product)
|
Reference to Service Contract product.
|
|
Entitled By Service
|
SVMXC__Entitled_By_Service__c
|
Lookup(Included Service)
|
Reference to Service Contract Service.
|
|
Entitled By Site
|
SVMXC__Entitled_By_Site__c
|
Lookup(Covered Location)
|
Reference to Service Contract Site.
|
|
Product Warranty
|
SVMXC__Warranty__c
|
Lookup(Product Warranty)
|
Warranty used in entitlement. Reference to warranty record.
|
|
RMA Line
|
SVMXC__RMA_Line__c
|
Lookup(Parts Order Line)
|
Lookup to the RMA Line for which entitlement check was performed.
|
|
Service/Maintenance Contract
|
SVMXC__Service_Contract__c
|
Lookup(Service/Maintenance Contract)
|
Service contract used in entitlement. Reference to service contract.
|
|
SLA Terms
|
SVMXC__SLA_Terms__c
|
Lookup(SLA Terms)
|
Service level the customer is entitled to by this entitlement event.
|
|
Work Detail
|
SVMXC__Work_Detail__c
|
Lookup(Work Detail)
|
|
|
Work Order
|
SVMXC__Service_Order__c
|
Lookup(Work Order)
|
Work order entitled by this entitlement event. Not used.
|
|
Standard Fields
|
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|
Record Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
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|
Covered By
|
SVMXC__Covered_By__c
|
Text(255)
|
|
|
Date of entitlement
|
SVMXC__Date_of_entitlement__c
|
Date
|
Date of entitlement.
|
|
Days To Warranty Expiry
|
SVMXC__Days_To_Warranty_Expiry__c
|
Formula(Number)
|
Number of days left in the warranty when this entitlement was made. Calculated automatically.
|
|
End Date
|
SVMXC__End_Date__c
|
Date
|
End date of service contract or warranty at the time of entitlement.
|
|
Entitled Within Threshold
|
SVMXC__Entitled_Within_Threshold__c
|
Checkbox
|
|
|
Entitlement notes
|
SVMXC__Entitlement_notes__c
|
Long Text Area(32000)
|
Additional information entered in Case during customer entitlement.
|
|
Exchange Type
|
SVMXC__Exchange_Type__c
|
Picklist
|
Type of exchange allowed as the outcome of entitlement verification.
|
|
Inactive Date
|
SVMXC__Inactive_Date__c
|
Date
|
Date on which this entitlement record was inactivated to enable reentitlement.
|
|
Start Date
|
SVMXC__Start_Date__c
|
Date
|
Start date of service contract/warranty at the time of entitlement.
|