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Field Label
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Field Name
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Data Type
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Description
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|---|---|---|---|
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Custom Relationship Fields
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Case
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SVMXC__Case__c
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Master-Detail(Case)
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Entitlement History
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SVMXC__Entitlement_History__c
|
Lookup(Service/Maintenance History)
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Installed Product
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SVMXC__Installed_Product__c
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Lookup(Installed Product)
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Reference to an existing installed product record.
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Location
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SVMXC__Location__c
|
Lookup(Location)
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Product
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SVMXC__Product__c
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Lookup(Product)
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Reference to an existing product record.
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Route Card
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SVMXC__Route_Card__c
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Lookup(Route Card)
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Reference to the calculated route for the line.
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Standard Fields
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Record Number
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Name
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Auto Number
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The auto-generated record number.
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Custom Fields
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Entitled Exchange Type
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SVMXC__Entitled_Exchange_Type__c
|
Picklist
|
Type of exchange allowed as the outcome of entitlement verification.
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Entitlement Notes
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SVMXC__Entitlement_Notes__c
|
Long Text Area(32000)
|
Notes entered by the user during entitlement verification.
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Entitlement Status
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SVMXC__Entitlement_Status__c
|
Picklist
|
Outcome of entitlement check, if performed.
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Line Status
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SVMXC__Line_Status__c
|
Picklist
|
Case Line status.
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Priority
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SVMXC__Priority__c
|
Picklist
|
Case Line Priority.
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Problem Description
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SVMXC__Description__c
|
Long Text Area(32000)
|
Detailed problem description.
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Problem Summary
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SVMXC__Summary__c
|
Text(255)
|
Brief summary of the problem with the product.
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Product Text
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SVMXC__Product_Text__c
|
Text(255)
|
Product number in text format. Used when product number cannot be resolved to an existing Product record.
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|
Quantity
|
SVMXC__Quantity__c
|
Number(14, 4)
|
Line quantity.
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Serial Number
|
SVMXC__Serial_Number_List__c
|
Long Text Area(32768)
|
List of serial numbers, if applicable.
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|
Service Contract
|
SVMXC__Service_Contract__c
|
Formula (Text)
|
Latest Service Contract from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Service Contract End Date
|
SVMXC__Service_Contract_End_Date__c
|
Formula (Date)
|
Service Contract End Date from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Service Contract Exchange Type
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SVMXC__Service_Contract_Exchange_Type__c
|
Formula (Text)
|
Type of exchange allowed as per service contract. Created as a formula to run entitlement verification more efficiently.
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Service Contract Line
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SVMXC__Service_Contract_Line__c
|
Formula (Text)
|
Latest Service Contract Line from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Service Contract Start Date
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SVMXC__Service_Contract_Start_Date__c
|
Formula (Date)
|
Service Contract Start Date from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Warranty
|
SVMXC__Warranty__c
|
Formula (Text)
|
Latest warranty from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Warranty End Date
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SVMXC__Warranty_End_Date__c
|
Formula (Date)
|
Warranty End Date from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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Warranty Exchange Type
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SVMXC__Warranty_Exchange_Type__c
|
Formula (Text)
|
Type of exchange allowed as per warranty. Created as a formula to run entitlement verification more efficiently.
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Warranty Start Date
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SVMXC__Warranty_Start_Date__c
|
Formula (Date)
|
Warranty Start Date from Installed Product record. Created as a formula to run entitlement verification more efficiently.
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