|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Break Hours
|
SVMXC__Break_Hours__c
|
Lookup(Business Hours)
|
Break hours applicable to the technician. Reference to an existing Business Hours record in Salesforce.
|
|
Inventory Location
|
SVMXC__Inventory_Location__c
|
Lookup(Location)
|
Technician's inventory location.
|
|
Overnight Stay Policy
|
SVMXC__SM_Overnight_Stay_Policy__c
|
Lookup(Overnight Stay Policy)
|
look up field for overnight policy in the technician object.
|
|
Overtime Hours
|
SVMXC__Overtime_Hours__c
|
Lookup(Business Hours)
|
Overtime hours applicable to the technician. Reference to an existing Business Hours record in Salesforce.
|
|
Salesforce User
|
SVMXC__Salesforce_User__c
|
Lookup(User)
|
Lookup to an existing Salesforce User.
|
|
Service Team
|
SVMXC__Service_Group__c
|
Master-Detail(Service Team)
|
Name of the service group. Is a lookup to an existing service group in ServiceMax.
|
|
Service Territory
|
SVMXC__Service_Territory__c
|
Lookup(Territory)
|
Service territory to which this technician belongs. Reference to an existing Territory record in ServiceMax.
|
|
Working Hours
|
SVMXC__Working_Hours__c
|
Lookup(Business Hours)
|
Working Hours applicable to the technician. Reference to an existing Business Hours record in Salesforce.
|
|
Standard Fields
|
|||
|
Member Name
|
Name
|
Text(80)
|
The auto-generated record name.
|
|
Custom Fields
|
|||
|
Active
|
SVMXC__Active__c
|
Checkbox
|
Flag indicates if this member is active and available for service order assignments. This flag does not drive any functionality in ServiceMax and is for informational purposes only.
|
|
Average Drive Time
|
SVMXC__Average_Drive_Time__c
|
Number(18, 0)
|
|
|
Average Speed
|
SVMXC__Average_Speed__c
|
Number(16, 2)
|
Average traveling speed for the technician.
|
|
Break Duration
|
SVMXC__Break_Duration__c
|
Number(6, 0)
|
Duration of technician's break in minutes.
|
|
Break Type
|
SVMXC__Break_Type__c
|
Picklist
|
Type of break: Fixed or Floating. Not used.
|
|
City
|
SVMXC__City__c
|
Text(100)
|
“City” part of the technician's address.
|
|
Country
|
SVMXC__Country__c
|
Picklist
|
“Country” part of the technician's address.
|
|
Current Latitude
|
SVMXC__Latitude__c
|
Number(12, 6)
|
Address location north or south of the equator.
|
|
Current Longitude
|
SVMXC__Longitude__c
|
Number(12, 6)
|
East west geographic coordinate measurement.
|
|
Efficiency Factor
|
SVMXC__Efficiency_Factor__c
|
Number(15, 2)
|
Technician work efficiency factor.
|
|
Email
|
SVMXC__Email__c
|
Email
|
Email of the technician.
|
|
Enable Scheduling
|
SVMXC__Enable_Scheduling__c
|
Checkbox
|
Indicates if the technician's calendar must be managed by ServiceMax. Applies to third-party technicians and equipment that are not linked to a Salesforce user.
|
|
Fixed Cost
|
SVMXC__Fixed_Cost__c
|
Currency(15, 3)
|
Any fixed costs associated with the technician for each day of work order activity. Used in dispatch optimization.
|
|
Home Latitude
|
SVMXC__Latitude_Home__c
|
Number(12, 6)
|
Home address location north or south of the equator.
|
|
Home Longitude
|
SVMXC__Longitude_Home__c
|
Number(12, 6)
|
Home address east west geographic coordinate measurement.
|
|
Latlong Captured On
|
SVMXC__Latlong_Captured_On__c
|
Date/Time
|
Used to to capture the Time stamp when Current Lat/Long was updated on technician record.
|
|
Max Daily Hours
|
SVMXC__Max_Daily_Hours__c
|
Number(16, 2)
|
Limits on number of hours of work order activity per day. Though this option is available, it is recommended to use business hours and break hours to indicate technician’s availability. Used in dispatch optimization.
|
|
Max Distance
|
SVMXC__Max_Distance__c
|
Number(16, 2)
|
Distance if the technician cannot travel beyond this limit on a given route. Used in dispatch optimization.
|
|
Max Hours
|
SVMXC__Max_Hours__c
|
Number(16, 2)
|
|
|
Member information
|
SVMXC__Member_information__c
|
Long Text Area(32000)
|
Additional information about the member relevant to service delivery.
|
|
Optimizer External Identifier
|
SVMXC__Optimizer_External_ID__c
|
Text(255) (External ID)
|
Some identifier from the external scheduling optimizer to link the Technician.
|
|
Per Hour Cost
|
SVMXC__Per_Hour_Cost__c
|
Currency(15, 3)
|
Average cost of technician’s time. Used in dispatch optimization.
|
|
Per Mile Cost
|
SVMXC__Per_Mile_Cost__c
|
Currency(15, 3)
|
Average travel cost per mile for the technician. Used in dispatch optimization.
|
|
Phone
|
SVMXC__Phone__c
|
Phone
|
Telephone number of the technician.
|
|
Role
|
SVMXC__Role__c
|
Picklist
|
Role of the member in the group.
|
|
Select
|
SVMXC__Select__c
|
Checkbox
|
Checkbox used in ServiceMax screens to manage record selection.
|
|
State
|
SVMXC__State__c
|
Text(100)
|
“State” part of the technician's address.
|
|
Street
|
SVMXC__Street__c
|
Text Area(255)
|
“Street” part of the technician's address.
|
|
Third Party
|
SVMXC__Third_Party__c
|
Checkbox
|
Indicates if the technician is a Salesforce user or third party vendor.
|
|
Zip
|
SVMXC__Zip__c
|
Text(100)
|
“Zip code” part of the technician's address.
|