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Field Label
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Field Name
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Data Type
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Description
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|---|---|---|---|
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Custom Relationship Fields
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Access Hours​
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SVMXC__SM_AccessHours__c
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Lookup(Business Hours)
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Business hours for Downtime Calculation.
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Installed Product
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SVMXC__SM_InstalledProduct__c
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Master-Detail(Installed Product)
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Installed Product.
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Time Tracking Configuration
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SVMXC__SM_TimeTrackingConfig__c
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Lookup(Time Tracking Configuration)
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Lookup to Timetracking config.
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Time Tracking Configuration Detail
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SVMXC__SM_TimeTrackingConfigDetail__c
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Lookup(Time Tracking Configuration Detail)
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Lookup to Timetracking config detail.
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Work Order
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SVMXC__SM_WorkOrder__c
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Lookup(Work Order)
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Work Order related to installed product.
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Standard Fields
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Record Number
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Name
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Auto Number
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The auto-generated record number.
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Custom Fields
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Downtime
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SVMXC__SM_Downtime__c
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Number(10, 0)
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Installed product was down for this duration(mins).
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Downtime Type
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SVMXC__SM_DowntimeType__c
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Picklist
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Reason for IB downtime.
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End Time
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SVMXC__SM_EndTime__c
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Date/Time
|
End of IB downtime.
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|
Event Name
|
SVMXC__SM_EventName__c
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Text(255)
|
Config Detail will name will populated for single entries. If multiple entries pointing to single event then it will be labels as Multiple Entries.
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Ignore Access Hours
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SVMXC__SM_IgnoreAccessHours__c
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Checkbox
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Downtime is calculated within business hours by default. When checked, downtime is calculated for full duration.
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Related Source Record Id
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SVMXC__SM_RelatedSourceRecordId__c
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Text(100)
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Holds the record Id of the related record processed.
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Start Time
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SVMXC__SM_StartTime__c
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Date/Time
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Start of IB downtime.
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Time Difference
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SVMXC__SM_TimeDifference__c
|
Number(15, 0)
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To store time difference between two date/time fields.
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Unique Id
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SVMXC__SM_UniqueId__c
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Text(100) (External ID) (Unique Case Insensitive)
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Unique identifier based on combination. Work Order Id+Installed Base Id+TimeTrackingConfig Id+TimeTrackingConfigDetail Id. If admin configured for child then Work Order Id+Installed Base Id+TimeTrackingConfig Id+TimeTrackingConfigDetail Id+RelatedRecord Id (Child) If ManageEntries is ONE_ENTRY_PER_RECORD: Unique Id will be Work Order Id+Installed Base Id+TimeTrackingConfig Id+RelatedRecord Id (Child).
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