Data Model
The Data Model is an essential tool for administrators, developers, and business analysts, providing the necessary insights to effectively manage and optimize the ServiceMax platform. By understanding the relationships and dependencies between objects, users can ensure data consistency, improve system performance, and enhance overall service delivery.
The Data Model in ServiceMax provides anoverview of the relationships between various ServiceMax objects and Salesforce objects. It serves as a reference for understanding how data is structured and interconnected within the ServiceMax platform, ensuring seamless integration and data flow across different modules.
The following sections are explained in detail:
• Object Relationship Diagrams: These diagrams visually represent the connections between ServiceMax and Salesforce objects. They provide a clear and intuitive way to understand the data architecture, helping administrators and developers to navigate and manage the system effectively.
• Data Dictionary: The Data Dictionary is a detailed reference that defines each object and field within the ServiceMax platform. It includes descriptions, data types, and usage guidelines, ensuring that users have a thorough understanding of the data elements and their purposes.
• Objects: This section lists all the objects used in ServiceMax, both standard and custom. It includes detailed information about each object, such as its fields, relationships, and any specific configurations. This comprehensive list serves as a valuable resource for configuring and customizing the platform to meet specific business needs.
• Trigger Dictionary: The Trigger Dictionary provides information on the various triggers used within the ServiceMax platform. It details the conditions under which triggers are executed, the actions they perform, and their impact on the data model. This helps in managing automated processes and ensuring data integrity.