Data Model > Data Dictionary > A > Available Service
Available Service
Service is an activity performed during service delivery. For example, a service provider for modems may list installation, configuration, troubleshooting, onsite repair etc. as various services. Service definition is used in Service contracts to define the coverage for a customer.
API Label: SVMXC__Service__c
No. of Fields: 8
Field Label
Field Name
Data Type
Description
Custom Relationship Fields
Qualifying Criteria
SVMXC__Qualifying_Criteria__c
Lookup(ServiceMax Process)
Standard Fields
Service Name
Name
Text(80)
The auto-generated record name.
Custom Fields
Active
SVMXC__Active__c
Checkbox
Checkbox that indicates if this service is currently active and available for use.
Data Type
SVMXC__Data_Type__c
Picklist
Type of data to be captured as Commitment when using this service in an SLA Terms record. Options are: Text, Number, Frequency and Boolean.
Effective Date
SVMXC__Effective_Date__c
Date
Date from which this service is available to your customers.
Select
SVMXC__Select__c
Checkbox
Checkbox used in ServiceMax screens to manage record selection.
Service Type
SVMXC__Service_Type__c
Picklist
Indicates the type of service. This helps in grouping similar types of services for reporting purposes.
Tracked On
SVMXC__Tracked_On__c
Picklist
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