Skill
Skill record defines the expertise required during service delivery. For example, a CTI product company may define Network Assessment, CISCO router setup etc. as various skills. Skill definition is used in service group definition and can be used when assigning a service order to a service group or group member considering their skill levels.
API Label: SVMXC__Skill__c
No. of Fields: 9
Field Label
Field Name
Data Type
Description
Standard Fields
Skill Name
Name
Text(80)
The auto-generated record name.
Custom Fields
Active
SVMXC__Active__c
Checkbox
Indicates if this skill is currently active and available for use.
Description
SVMXC__Description__c
Long Text Area(32000)
Detailed description of the skill.
Select
SVMXC__Select__c
Checkbox
Checkbox used in ServiceMax screens to manage record selection.
Skill Area
SVMXC__Skill_Area__c
Picklist
Indicates where this skill is applicable, in the field or depot or both.
Skill Category
SVMXC__Skill_Category__c
Picklist
Indicates the type of skill. This helps in grouping similar types of skills for reporting purposes.
Skill Level – High
SVMXC__Skill_Level_High__c
Number(18,0)
Benchmark for the maximum level of proficiency for this skill.
Skill Level – Low
SVMXC__Skill_Level_Low__c
Number(18,0)
Benchmark for the minimum level of proficiency for this skill.
Skill Level – Medium
SVMXC__Skill_Level_Medium__c
Number(18,0)
Benchmark for the average level of proficiency for this skill.
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