• Connected Field Service Help Center
•  Release Notes
  •  Release Notes
    •  Release 7.2.1
      • Release 7.2.1 Software Specifications
      • What’s New for Connected Field Service in 7.2.1
    •  Release 7.1.1
      • Resolved Issues in Connected Field Service 7.1.1
      • Known Issues for all Connected Service Products in 7.1.1
    •  Release 7.1
      • What’s New in Connected Field Service 7.1
      • Resolved Issues in Connected Field Service 7.1
      • What’s New for all Connected Service Products in 7.1.1
•  Connected Field Service
  •  Connected Field Service Overview
    • ServiceMax Connector
    • Automatic Creation of Events
    •  Connected SKD Extension
      • SKD Connector
      • DiagnosticsAware Helper
      • Automatic Creation of a ServiceMax Event with Associated SKD Service Session
      • Viewing and Interacting with SKD Service Session from ServiceMax User Interface
  •  Installing Connected Field Service
    • Installing and Configuring ThingWorx
    • Installing the Connected Field Service Application
    • Installing the Connected Field Service Accelerators (Optional)
  •  Configuring Connected Field Service
    • Setting Permissions for Connected Field Service Users
    • Setting Up Security Access Control for Connected Field Service
    • Setting Up Assets for Connected Field Service
    •  Using Limited Access Accounts for Connected Devices
      • Creating Application Keys for Connected Devices
      • Creating a User Group for Restricted Use of the ThingWorx Workflow Manager
      • Granting the Needed Access Rights for the ThingWorx Workflow Manager
      • Other Access Control Issues
    •  Setting Up PTC Servigistics Knowledge and Diagnostics (Optional)
      • Creating the SKD Connector Thing Instance (Optional)
      • Configuring SKD
      • Configuring the SKD Connector
      • Accessing SKD using SSL
    •  Setting Up ServiceMax
      • Creating the ServiceMax Connector Thing Instance (Optional)
      • Creating a ServiceMax System User
      • Configuring the ServiceMax Connector
      • Adding Parameters to ServiceMax API
    • Connecting to the InService Application
  •  Using the Connected Field Service Accelerator
    • MRI Machine Template and Sample MRI Machine Assets
    •  Sample Business Processes
      • HeliumLow (PTC.CSLM.Demo.BPE.HeliumLow)
      • FaultCodeAlerts (PTC.CSLM.Demo.BPE.FaultCodeAlerts)
      • VibrationIssue (PTC.CSLM.Demo.BPE.VibrationIssue)
      • TemperatureAlert (PTC.CSLM.Demo.BPE.TemperatureAlert)
    •  Sample Mashups
      • PTC.CSLM.Demo.ControlConsole
      • PTC.CSLM.Demo.AlertChart
      • PTC.CSLM.Demo.PropertyChart
      • PTC.CSLM.Demo.UtilizationChart
    • MRI Machine Demo Data Simulator
  •  Using Connected Field Service
    •  Working with Connected Field Service Specific Mashups
      • PTC Connected Service Lifecycle Management Start Console Mashup (PTC.CSLM.StartConsole)
      • FileTransfer Mashup (PTC.CSLM.FileTransfer)
      • FileTransferHistory Mashup (PTC.CSLM.FileTransferHistory)
      • RemoteSession Mashup (PTC.CSLM.RemoteSession)
      • SKD Mashup (PTC.CSLM.SKD.SingleSolutionWrapper)
      • Software Content Management Mashup
    • Monitoring ServiceMax Exceptions
    • Updating an Installed Product Record
    • Finding the API Name and Fields of a ServiceMax Object