Connecting to the InService Application
The PTC Servigistics InService solution enables the delivery of accurate, up-to-date technical and parts information to service technicians to streamline the execution of service requests. While this release of Servigistics Extensions for ThingWorx does not provide an installable product allowing connection with the InService application, customers can (optionally) configure their ServiceMax environment to enable quick access into the InService application and content.
The following use cases can be supported by configuration of access to the InService application:
• Service Technicians directly access the InService application from the ServiceMax user interface.
Customers can configure their ServiceMax user interface pages to add a link directly to their InService application. This will allow service technicians easy access into the InService application while working on a Work Order or Case. Reference the standard ServiceMax configuration process to enable this capability.
• Service Technicians can find and generate content from InService to attach to a ServiceMax Work Order or Case.
Users of the InService application can save a link to relevant service content. This link can be added to the ServiceMax Work Order or Case so that downstream users can have direct access to the content. For example, a remote service engineer might identify a specific set of service instructions that should be executed by the field technician. The remote service engineer can add a link to the service instructions in InService for the field technician to access while performing service.
Users of the InService application can save content for attaching onto a ServiceMax Work Order or Case. In cases where a field technician will not have access to the InService content directly, content from InService can be extracted and attached directly to the ServiceMax application. This will allow field technicians that are performing service at a site without connectivity to have access to relevant service information.