DiagnosticsAware Helper
The DiagnosticsAware Helper (PTC.CSLM.SKD.DiagnosticsAwareHelper) is a ThingWorx entity that provides service methods to easily integrate with SKD from the ThingWorx Workflow Builder.
The DiagnosticsAware Helper has the following primary “public” methods:
• HandleAlert(eventInfo)
◦ Uses the CreateAndGetDiagnosticSessionAndResults method on the SKD connector to create a Service Session for the alert.
◦ Creates a record in the PTC.CSLM.SKD.DiagnosticAlertTable data table.
• IsNewAlert(eventInfo)
◦ Returns true if the same alert for the same asset exists in PTC.CSLM.SKD.DiagnosticAlertTable data table.