ServiceMax Connector
The ServiceMax Connector(PTC.CSLM.Connector.ServiceMax) is a ThingWorx entity that provides service methods for common available integration points to ServiceMax from ThingWorx Utilities.
The ServiceMax Connector makes use of:
• The ServiceMax Connector
• The ServiceMax Alert Manager
The ServiceMax Connector has the following primary “public” API methods to create cases, work orders, and service alerts in ServiceMax:
• CreateCase(eventInfo, serviceSessionID) - Creates a ServiceMax Case from the event information and, optionally, the SKD Service Session ID.
• CreateWorkOrder(eventInfo, serviceSessionID) - Creates a ServiceMax Work Order from the event information and, optionally, the SKD Service Session ID.
• HandleAlert(eventInfo, serviceSessionID) - Passes the event information and the SKD Service Session ID (which is optional) for ServiceMax to handle the alert.
• CreateServiceRequest(eventInfo, serviceSessionID) - Creates a ServiceMax Service Request from the event information and, optionally, the SKD Service Session ID.
See
Sample Business Processes for information on invoking these
ServiceMax Connector methods.