The VibrationIssue business process is a more complex process. The first step (IsNewAlert) queries the PTC.CSLM.SKD.DiagnosticAlertTable DataTable to see if an open alert of the same type already exists for the same asset. If it detects that an open alert already exists, then the business process ends. If it detects that it is a new alert, the business process creates a service session in SKD. Then, it creates a case in ServiceMax and includes details of the SKD service session on the case.

The VibrationIssue business process is triggered by the VibrationAlert.