Feature Support Matrix
The following matrices compares the features and configurations of the Schedule Optimization. This comparison helps you understand the capabilities between the features, ensuring you choose the right tool for your needs.
Business Rules
The following rules are listed in ServiceMax Setup > Scheduling & Optimization
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Dispatch Process
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Dispatch Process
Supported
Supported
Supported
General Information Tab
30
35
1
10
10
10
* 
The recommended value is 10, if number of entry criteria field is high, the page performance is slow.
Constraints/Cost Factors Tab
Supported
Not Supported
This feature is not supported in the Standalone LTP Dispatch Process.
It is only supported in Batch Optimization runs and not LTP runs in Batch Optimization with LTP.
Supported
Supported
Supported
Supported
* 
Heuristic(Recommended) Mapprovider Local DB
Supported
Supported
* 
LTP uses only the Heuristic (Haversine) method.
Supported
Supported
Supported
Supported
Default
Default
Default
Scheduling Tab
1-30 days
30-180 days
1-10 days
* 
Supported between one to seven days and upto three times per day.
Supported
Supported
NA
Supported
NA
NA
Supported
Not Supported
Not Supported
Prioritization Tab
Supported
Supported
Supported
Capacity Tab
Supported
Not Supported
Supported
Efficiency Tab
Supported
Supported
Supported
Salesforce Org
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Salesforce Setup > Holidays
Supported
Supported
Supported
Technician/Equipment Tab in the Salesforce Org
Support optimization of Technician with or without Salesforce User reference
Supported
Supported
Supported
Settings
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Supported
Supported
Supported
Supported
Supported
Not Supported
Supported
Supported
Supported
Supported
Supported
Supported
Other Feature Support
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Not Supported
Not Supported
Supported
Supported
Not Supported
Not Supported
Maximum number of Technicians supported per Territory
300
300
100
Supported
Supported
Not Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
* 
A maximum of five chunks is supported.
Not Supported
Not Supported
Supported
Supported
Supported
Supported (Soft Constraint)
Not Supported
Not Supported
Supported
Not Supported
Not Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Not Supported
Not Supported
Supported
Supported
Not Supported
Supported
Supported
Not Supported
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