Feature Support Matrix
The following matrices compares the features and configurations of the Schedule Optimization. This comparison helps you understand the capabilities between the features, ensuring you choose the right tool for your needs.
Business Rules
The following rules are listed in ServiceMax Setup > Scheduling & Optimization
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Dispatch Process
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Dispatch Process
General Information Tab
30
35
1
10
10
10
* 
The recommended value is 10, if number of entry criteria field is high, the page performance is slow.
Constraints/Cost Factors Tab
This feature is not supported in the Standalone LTP Dispatch Process
It is only supported in Batch Optimization runs and not LTP runs inBatch Optimization with LTP.
Heuristic(Recommended) Mapprovider Local DB
Default
Default
Default
Scheduling Tab
1-30 days
30-180 days
1-10 days
* 
Supported between one to seven days and upto three times per day.
NA
NA
NA
Prioritization Tab
Capacity Tab
Efficiency Tab
Salesforce Org
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Salesforce Setup > Holidays
Technician/Equipment Tab in the Salesforce Org
Support optimization of Technician with or without Salesforce User reference
Settings
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Other Feature Support
Feature
Batch Optimization
Standalone Long-Term Planning (LTP) and Batch Optimization with LTP
Real-Time Optimization (RTO)
Maximum number of Technicians supported per Territory
300
300
100
* 
A maximum of five chunks is supported.
✔ (Soft Contraint)
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