Service Modules > Scheduling and Optimization > Schedule Optimization > Resources > Work Order Fields Related to Schedule Optimization > Work Order Fields Used by Schedule Optimization > SLA Fields
SLA Fields
The Preferred Start Time (PST) and Preferred End Time (PET) fields in the work order are SLA fields. Work orders must be scheduled within the time frame defined by the SLA fields.
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• SLA fields are considered as hard constraints when the cost factor is set to Maximize SLA Compliance.
• For all other cost factors, the SLA fields are considered as soft constraints. In such cases, the work order may be scheduled outside the defined SLA and a violation is displayed on the work order.
The following topics list the scenarios in which SLA field values impact the work order qualification for scheduling:
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