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Scenario
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Work Order Status
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What can you do?
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The working hours of the currently scheduled technician are updated so that the selected arrival window for the work order is now outside the technician's working hours.
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Appointment-booked work order is rescheduled, to an available technician.
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No action is required.
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The currently scheduled technician for the work order becomes unavailable and the other technicians do not have the capacity or the needed hard constraints.
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Appointment-booked work order is unassigned.
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Book this work order on the Ranked Appointment Booking page for a different slot.
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You update the scheduling-related fields of an appointment-booked work order.
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The work order is considered as a normal work order. The appointment booking details are cleared from the work order. The following updates are done for the work order:
• The Promised Arrival Window (GMT) field is cleared.
• The appointment-booked slot is no longer honored.
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If you still want the work order to be appointment-booked, book the appointment slot again after updating the work order fields.
OR
Let the Schedule Optimization engine schedule the work order as normal.
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The fixed first event (anchor pillar) in the technician route overlaps with the appointment-booked work order.
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Appointment-booked work order is unassigned.
• The RAB work order is rescheduled to another technician if available.
• If other technicians are unavailable, the RAB work order is unassigned.
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Book this work order for a different slot.
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A fixed event (pillar) in the technician route overlaps with the appointment-booked work order.
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Appointment-booked work order is retained.
• The RAB work order is rescheduled if another technician is available.
• If no technician is available to reschedule, the fixed event is rejected and the RAB work order is retained.
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No action is required.
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