Service Modules > Scheduling and Optimization > Schedule Optimization > Schedule Optimization for Dispatchers > Real-Time Optimization Guidelines > Automated Scheduling by Real-Time Optimization > Technician Route > Manual Assignment Events
Manual Assignment Events
This topic illustrates how travel times are calculated for manually assigned events.
Example 1
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 60 Mins (set at Dispatch Process level)
• After the shift ends, technicians should drive on their own time for up to (Minutes): 60 Mins (Set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:00 AM
10:30 AM
Manual Assignment
TRUE
No
Yes
• Travel time to the work order location does not populate, because the event start time is as same the technician working hours start time.
• Travel back to the home base is calculated if there are no work orders or events scheduled after the manual assignment.
7:00 AM
10:30 AM
Manual Assignment
TRUE
No
Yes
• Travel time to the work order location does not populate, because the event start time is before the technician working hours start time.
• Travel back to the home base location is calculated if there are no work orders or events scheduled after the manual assignment.
7:00 AM
7:00 PM
Manual Assignment
TRUE
No
No
Travel time to the work order location and travel time back to the home base location do not populate, because the event start time is before the technician working hours start time and the event end time is beyond the technician working hours end time.
8:00 AM
7:00 PM
Manual Assignment
TRUE
No
No
Travel time to the work order location and travel time back to the home base location do not populate, because the event start time is same as the technician working hours start time and the event end time is beyond the technician working hours end time.
8:00 AM
5:00 PM
Manual Assignment
TRUE
No
Yes
• Travel time to the work order location does not populate, because the event start time is as same the technician working hours start time.
• Travel time back to the home base is calculated, as the event end time is same as the technician working hours end time.
3:00 PM
7:00 PM
Manual Assignment
TRUE
Yes
No
Travel time back to the home base location does not populate, because the event end time is after the technician working hours end time.
9:00 AM
11:00 AM
Manual Assignment
TRUE
Yes
Yes
• Travel time to the work order location and the travel time back to the home base location populate, because the event start and end time are within technician working hours.
• Travel back to the home base is calculated if there are no work orders or events scheduled after the manual assignment.
8:05 AM
9:05 AM
Manual Assignment
TRUE
Yes
Yes
• Travel time to the work order location is calculated, as travel before the shift begins value is defined at the dispatch process level.
• Travel time back to the home base location is calculated if there are no work orders or events scheduled after the manual assignment.
8:05 AM
9:05 AM
Manual Assignment
TRUE
No
No
The event will be rejected if the travel time needed to reach the event is more than the following value:
value specified in the before the shift begins field + value from the technician working start to event start time
For example, the event will be rejected if the travel time needed is 70 minutes, as the available time is only 65 minutes.
Example 2
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 0 Mins (set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:05 AM
9:05 AM
Manual Assignment
TRUE
Yes
Yes
• Event will be rejected for scheduling if the travel time needed from the technician home location to the work order location is more than 5 minutes.
• Event will be accepted for scheduling if the travel time needed is less than or equal to 5 minutes.
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