Schedule Optimization
Schedule Optimization in ServiceMax includes a range of functions and features designed to optimize the dispatch of work orders to technicians. It allows for the configuration of various factors that influence dispatch and determines the impact of each factor on the results. Service organizations of all sizes can implement Schedule Optimization to reduce operational costs, increase margins, and enhance productivity.
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The benefits of Schedule Optimization are:
• Increased SLA Compliance: Ensures that service level agreements (SLAs) are met by optimizing the scheduling of technicians to meet deadlines.
• Higher First-Time Fix Rate (FTFR): Improves the likelihood that technicians can resolve issues on the first visit by ensuring they have the right skills and parts.
• Reduced Operational Costs: Minimizes travel time and overtime costs by optimizing routes and schedules.
• Enhanced Productivity: Increases technician utilization and efficiency by reducing idle time and ensuring a balanced workload.
• Improved Customer Satisfaction: Provides timely and reliable service, leading to higher customer satisfaction and loyalty.