About ServiceMax
ServiceMax’s mission is to help customers keep the world running with asset-centric service management software. As a recognized leader in service execution, our cloud-based solution offers a comprehensive view of asset management and service operations.
ServiceMax delivers industry-leading solutions designed and tested by hundreds of thousands of technicians, engineers, dispatchers, and service leaders. Our solutions cater to all levels of service, from technicians to service management, enhancing service execution, supporting compliance, and providing data insights for strategic decision-making.
The benefits of ServiceMax are as follows:
• Operational & Cost Efficiency: Minimize service cost, drive operational efficiency, and improve service team productivity. ServiceMax customers on average see a 23% increase in technician productivity.
• Grow Service Profitability: Turn service into a profit center. With the help of ServiceMax, service organizations can increase contract renewals by 21% and grow service revenue.
• Maximize Asset Value: Essential equipment and machines experience a 12% increase in asset uptime with ServiceMax.
• Powering Digital Transformation Globally: Enterprise companies worldwide rely on ServiceMax to optimize service operations, control operating costs, grow service revenue, drive digital transformation, and deliver exceptional customer experiences.
The key features are:
• Asset Visibility: Gain visibility into the as-maintained installed base, enabling effective execution of critical service actions throughout the asset lifecycle.
• Work Execution Engines: Utilize powerful engines for preventive maintenance, entitlements, service contract management, and returns management to ensure optimal service delivery and asset uptime.
• Empowered and Connected Service Teams: Connect and empower critical stakeholders, including customers, dispatchers, technicians, and experts, through dedicated applications that boost productivity and service effectiveness.
• Automation & Optimization: Streamline critical service workflows and optimize the use of scarce service resources with advanced automation and optimization capabilities.
• Insightful Analytics: Provide service and business leaders with unmatched insights into asset health and operational profitability, supporting growth, margin, and sustainability targets.
 Manage the entire service lifecycle, from scheduling and dispatch to task execution, reporting, and invoicing. |
 Achieve comprehensive visibility into your products or installed base with real-time product data and machine intelligence. |
 Streamline the processes for contract creation, amendment, and renewal. Ensures clear visibility into service level agreements (SLAs). |
 Improve Install Base’s reliability, increase operation efficiency, and extend a product’s lifespan with strategical approach. |
 Track inventory levels, optimize stock allocation in field locations, and facilitate real-time visibility into parts availability. |
 Optimize technician schedules by considering location, skills, real-time availability, route optimization, and job requirements. |
 Automate repetitive tasks such as data entry, job routing, and status updates to free up technicians' time for more complex service activities. |
 Efficiently and accurately collect required information with designed complex forms, inspections, and checklists. |
 Enable the remote support engineers with IoT data and service history to investigate issues more effectively. |
 Remove the clipboard from the technician’s hands, replacing it with a superior solution in terms of efficiency and utility. |
 Get service performance insights of the ServiceMax products by managing the reporting and dashboard capabilities. |
 Service Copilot is an AI-powered assistant for ServiceMax users. It finds information in ServiceMax’s databases and presents it to the users. |
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