Service Flow Manager
Service Flow Manager (SFM) is the central engine in ServiceMax that helps you define the flow of information across various service delivery processes. SFM enables you to maintain the accuracy and consistency of such information throughout the service delivery cycle. It also helps reduce the time spent on each step.
Service Flow Manager refers to a group of powerful and highly configurable features in ServiceMax. Each of these features is realized using a designer and a delivery engine.
Service Flow Manager for Administrators
Administrators can set up an configure various SFM elements such as Transactions, Wizards, Custom Actions, Expressions, Mappings, and so on.
Service Flow Manager Delivery for End Users
End users use various SFM-driven actions to perform various tasks. For example, they use the Debrief SFM to create a debrief summary for the work order.
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