Installed Base Management
The
Installed Base App provides the product or Installed Base visibility. It is a powerful mobile app that empowers service technicians, product teams, and service leaders with product data and real-time machine intelligence. It helps you work smarter by providing detailed insight into your installed product hierarchy, unlocking sales opportunities, and sharing machine data for your connected products.
ServiceMax Connected Field Service solution makes flawless, profitable service a reality by connecting such smart products to the leading field service software - fundamentally transforming your ability to deliver more proactive, intelligent service and introducing an outcome-based service model. This is done with a two-pronged approach:
• Providing visibility into what products are installed, where they are installed, the operating conditions, and the usage levels - Allows you to maximize your service potential and gives you a competitive advantage.
• Harnessing the power of IoT (Internet of Things), the smart, connected service system knows immediately when something has failed or is about to fail, and automatically dispatches the necessary technician and parts to repair the machine - Allowing you to deliver flawless, proactive service to your customers.
This solution provides deeper insights into how products are operating in the field, which helps you to move beyond a product-centric business model to an outcome-based service model.
ServiceMax’s
ServiceMax IoT Enablement is the first solution to seamlessly combine machine data with a full-fledged field service delivery system. You can use our IoT offering to build processes that immediately inform your field service organization about imminent and actual system failure events and automatically create required cases, work orders, or service requests for those events. The solution is extendable and you can capture various diagnostic information from the failing machinery directly into the case, work order, service request, or any other object. Using other field-service-ready features in ServiceMax, you can provide a swift resolution to such machine-initiated service events, increasing your first-time fix rates and overall customer satisfaction.