Installed Base Management
The
Installed Base App provides visibility into your products or installed base. This mobile app empowers service technicians, product teams, and service leaders with real-time product data and machine intelligence. It enhances productivity by offering detailed insights into your installed product hierarchy, unlocking sales opportunities, and sharing machine data for your connected products.
ServiceMax Connected Field Service solution ensures flawless, profitable service by integrating smart products with leading field service software. This fundamentally transforms your ability to deliver proactive, intelligent service and introduces an outcome-based service model through a two-pronged approach:
1. Visibility: Gain insights into installed products, their locations, operating conditions, and usage levels. This maximizes your service potential and provides a competitive edge.
2. IoT Integration: Leverage IoT to detect failures or potential issues immediately. The system automatically dispatches the necessary technician and parts, enabling you to deliver flawless, proactive service to your customers.
This solution offers deeper insights into product operations in the field, helping you transition from a product-centric to an outcome-based service model.
ServiceMax IoT Enablement is the first solution to seamlessly combine machine data with a comprehensive field service delivery system. Utilize our IoT capabilities to build processes that immediately inform your field service organization about imminent and actual system failures. Automatically create cases, work orders, or service requests for these events. The solution is extendable, allowing you to capture various diagnostic information from failing machinery directly into the case, work order, or service request. With ServiceMax's field-service-ready features, you can swiftly resolve machine-initiated service events, increasing first-time fix rates and overall customer satisfaction.
ServiceMax offers multiple ways to create and manage information about Installed Products for on-demand entitlement checks:
• Configure a back-office Enterprise Resource Planning (ERP) application, like Oracle or SAP, to send processed shipment information at regular intervals to ServiceMax.
• Configure Installed Products with ServiceMax's easy-to-use and rich user interface delivered using the ServiceMax platform Service Flow Manager.
• Locate Installed Base (IB) data in Salesforce. Installed Product information is displayed in a hierarchical structure so that users have a snapshot view of the product’s configuration and the status of every component in the hierarchy.
• Manage the IB hierarchy and related details using the multi-level dynamic tree in ProductIQ, the purpose-built mobile app for Connected Field Service.