Proactive Maintenance is a valuable strategy for organizations seeking to improve their Install Base’s reliability, increase operational efficiency, and extend a product’s expected lifespan. Proactive Maintenance focuses on addressing potential equipment failures or issues before they occur, by relying on a variety of methods to anticipate those risks.

Two prominent features within ServiceMax that reflect the Proactive Maintenance strategy are Preventive Maintenance and Field Change Order, both of which utilize an org’s install base data and automation within the ServiceMax package to provide outcome-based measures such as work orders and cases.

Preventive Maintenance (PM) is essential for field service operations, improving efficiency and extending the life of Installed Products. Effective PM planning helps avoid unplanned downtime and can be a profitable revenue source. ServiceMax automates PM tasks, creating work orders and assigning tasks based on conditions or regular intervals.

Field Change Order (FCO) manages asset-focused tasks like modifications, recalls, and upgrades. It helps locate and track installed products or inventory items, providing actionable outputs for completing change orders efficiently. This is crucial for managing complex install bases and ensuring device health and performance.