Mobile applications designed for field service replace traditional clipboards with more efficient and effective solutions. ServiceMax offers several mobile apps for various devices, including Windows laptops, iPads, iPhones, and Android phones, enhancing the usability of its platform for field technicians by providing access to essential data and features, even without continuous internet connectivity. These apps support Single Sign-On (SSO) and OAuth 2.0 for secure access. Key features like SFM transactions, SFM Wizards, SFM Search, and Smart Documents are available on mobile apps with a user interface and functionality similar to the online application, ensuring a consistent user experience. Advanced data validation during entry ensures data integrity, even offline, while powerful synchronization options keep technicians updated with the latest data.

Smart, connected products enable new service offerings where the outcome is what the customer buys, rather than the physical product itself. ServiceMax's Connected Field Service solution makes it possible to deliver flawless, profitable service by connecting smart products to leading field service software. This approach transforms service delivery, enabling more proactive, intelligent service and facilitating an outcome-based service model. The solution works in two ways: First, by providing visibility into installed products, their locations, operating conditions, and usage levels through the ProductIQ mobile app, maximizing service potential and offering a competitive edge. Second, by leveraging IoT, the system can detect when a product is failing or about to fail and automatically dispatch the necessary technician and parts for repair, ensuring proactive, flawless service.

These solutions provide deeper insights into how products are operating in the field, which helps you to move beyond a product-centric business model to an outcome-based service model.