Analytics and Dashboards
This section covers the reporting and dashboard capability of the ServiceMax product. The following modules are available:
• Service Performance Metrics: The Service Performance Metrics (SPM) module helps you to monitor the key performance indicators in your field service organization.
• Schedule Optimization Metrics: The Schedule Optimization Metrics (SOM) module helps you to monitor the key performance indicators for Schedule Optimization jobs.
• Reports and Dashboards: ServiceMax provides various type of reports and dashboards that helps you to monitor various usage parameters.
• Service Analytics for Core: ServiceMax provides a series of analytical dashboards as an additional offering for service leaders and businesses to gain insights into organizational performance.
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Service Analytics for ServiceMax Core is an add-on offering. To get access to the Service Analytics package, reach out to the ServiceMax Product team by creating a support case, or reach out to your account managers. Follow the documentation for prerequisites before the installation process.
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