• Welcome to the ThingWorx Remote Access Help Center
• What's New in the ThingWorx Remote Access Extension
• What's New in the ThingWorx Remote Access Client
• ThingWorx Remote Access Architectures
• ThingWorx Remote Access Extension
  • Requirements for Remote Access for ThingWorx Edge Agents
  • Administrator Tasks for Remote Access
    • Configuring and Managing Remote Access Using the Remote Access Subsystem
    • Configuring Auto Launch on the ThingWorx Platform
      • Configuring Auto Launch Commands using JSON Data from the RemoteAccessClientLinker Widget
    • Managing Security for Remote Access
      • Temporary WebSocket Endpoint and Nonce Keys for Remote Access
    • Associating a RemoteAccessible Thing with its Remote Access Provider
    • Remote Access in a High Availability Cluster
    • Pinning GAS Servers
    • Querying Audit History for Remote Access
    • Viewing Remote Session Metrics
  • Using the RemoteAccessClientLinker Widget
    • RemoteAccessProvider providerConfig Property Details
  • Support for Axeda and ThingWorx Global Access Servers
    • Global Access Server: Registration
    • Global Access Server: StartSession Workflow
    • Global Access Server: Audit Messages
    • Compatibility of GAS and RAE Versions
  • GAS (Global Access Server) Enablement
  • Remote Access: When Using Policy Server
  • Remote Access for ThingWorx Edge MicroServer (EMS) and ThingWorx Edge SDK Devices
• ThingWorx Remote Access Client (RAC)
  • IP Cycling for the Remote Access Client (RAC)
  • Configuring RAC Using a JSON File
  • Configuring RAC to Use Custom Certificates
  • Troubleshooting Remote Access
    • General
      • Symptom: GAS Nodes' Availability (Connect/Disconnect Issues) After DNS Switch to ThingWorx GAS
      • Symptom: The ThingWorx Remote Access Client (RAC) fails to connect to the platform when initiating a session
      • Symptom: Unable to retrieve endpoints via the GetRemoteAccessibleEndpoints Service of the Remote Access Subsystem
      • Symptom: Call to StartSession service fails
    • Configuring Data Logging for RAC
    • Why is a Remote Session Terminated?
    • A Mashup and the raClientLinker Widget: Symptoms, Causes, and Actions
    • Thingworx Internal Remote Access: Symptoms, Causes, and Actions
    • eMessage (GAS) Symptoms, Causes, and Actions
    • Remote Access Client (RAC) Symptoms, Causes, and Actions
• Remote Access Extension (RAE) Entity Reference
  • Remote Access Subsystem
  • RAE Thing Templates
    • GASModel Thing Template
    • RemoteAccessClient Thing Template
    • RemoteViewerManagerTemplate Thing Template
  • RAE Thing Shapes
    • GASFileTransferEvents Thing Shape
    • GASRemoteAccessible Thing Shape
    • GASLocation Thing Shape
    • GASPinningType Thing Shape
    • GASSelectorService Thing Shape
    • GlobalAccessServer Thing Shape
    • RemoteAccessible Thing Shape
    • RemoteAccessEvents Thing Shape
    • RemoteAccessProvider Thing Shape
    • RemoteAccessServer Thing Shape
  • RAE Data Tables
    • GASCountriesTable and GASRegionsTable
    • RemoteSessionsMetrics Data Table
  • RAE Data Shapes
    • AutoLaunchConfig Data Shape
    • ConnectionInformation Data Shape
    • GASModelConnectionSettings Data Shape
    • GASCountryDS Data Shape
    • GASRegionDS Data Shape
    • GAS.RemoteEndpointProviderConfig DataShape
    • GASSessionConfig Data Shape
    • GAS.SessionParametersProviderConfig Data Shape
    • RemoteAccessServerName Data Shape
    • RemoteEndpoint Data Shape
    • RemoteServerConfiguration Data Shape
    • RemoteSession Data Shape
    • RemoteSessionEvent Data Shape
    • RemoteSessionParameters Data Shape
    • RemoteSessionViewer Data Shape
    • RemoteSessionsMetricsEntryDS Data Shape
    • ThingworxInternal.RemoteEndpointProviderConfig Data Shape
    • ThingworxInternal.SessionParametersProviderConfig Data Shape
  • RAE Things
    • CleanupOldSessionsTimer Thing
    • CountryPinning, RegionPinning, and ManualPinning Thing
    • GASRemoteAccessProvider Thing
    • GASSelector Thing
    • PurgeRemoteSessionsMetricsScheduler Schedule Thing
    • RSEEAppKeyPermissionServices Thing
    • RemoteAccessPermissionServices Thing
    • ThingworxInternalRemoteAccessProvider Thing
    • ThingworxInternalRemoteAccessServer Thing
    • TerminateInactiveSessionsTimer Thing