Welcome to the ThingWorx Remote Access Help Center
What's New in the ThingWorx Remote Access Extension
What's New in the ThingWorx Remote Access Client
ThingWorx Remote Access Overview
ThingWorx Remote Access Architectures
ThingWorx Remote Access Extension
Requirements for Remote Access for ThingWorx Edge Agents
Administrator Tasks for Remote Access
Configuring and Managing Remote Access Using the Remote Access Subsystem
Configuring Auto Launch on the ThingWorx Platform
Configuring Auto Launch Commands using JSON Data from the RemoteAccessClientLinker Widget
Managing Security for Remote Access
Temporary WebSocket Endpoint and Nonce Keys for Remote Access
Viewing Client IP Addresses used in Remote Sessions
Associating a RemoteAccessible Thing with its Remote Access Provider
Remote Access in a High Availability Cluster
Pinning GAS Servers
Querying Audit History for Remote Access
Viewing Remote Session Metrics
Using the RemoteAccessClientLinker Widget
RemoteAccessProvider providerConfig Property Details
Support for Axeda and ThingWorx Global Access Servers
Global Access Server: Registration
Global Access Server: StartSession Workflow
Global Access Server: Audit Messages
GAS (Global Access Server) Enablement
Remote Access: When Using Policy Server
Remote Access for ThingWorx Edge MicroServer (EMS) and ThingWorx Edge SDK Devices
ThingWorx Remote Access Client (RAC)
IP Cycling for the Remote Access Client (RAC)
Configuring RAC Using a JSON File
Configuring RAC to Use Custom Certificates
Troubleshooting Remote Access
General
Symptom: GAS Nodes' Availability (Connect/Disconnect Issues) After DNS Switch to ThingWorx GAS
Symptom: The ThingWorx Remote Access Client (RAC) fails to connect to the platform when initiating a session
Symptom: Unable to retrieve endpoints via the GetRemoteAccessibleEndpoints Service of the Remote Access Subsystem
Symptom: Call to StartSession service fails
Slow StartSession Performance
Symptom: Cannot Remove a Remote Session from the RemoteSession Table
Configuring Data Logging for RAC
Why is a Remote Session Terminated?
A Mashup and the raClientLinker Widget: Symptoms, Causes, and Actions
Thingworx Internal Remote Access: Symptoms, Causes, and Actions
eMessage (GAS) Symptoms, Causes, and Actions
Remote Access Client (RAC) Symptoms, Causes, and Actions
Remote Access Extension (RAE) Entity Reference
Remote Access Subsystem
RAE Thing Templates
GASModel Thing Template
RemoteAccessClient Thing Template
RemoteViewerManagerTemplate Thing Template
RAE Thing Shapes
GASFileTransferEvents Thing Shape
GASRemoteAccessible Thing Shape
GASLocation Thing Shape
GASPinningType Thing Shape
GASSelectorService Thing Shape
GlobalAccessServer Thing Shape
RemoteAccessible Thing Shape
RemoteAccessEvents Thing Shape
RemoteAccessProvider Thing Shape
RemoteAccessServer Thing Shape
RAE Data Tables
GASCountriesTable and GASRegionsTable
RemoteSessionsMetrics Data Table
RAE Data Shapes
AutoLaunchConfig Data Shape
ConnectionInformation Data Shape
GASModelConnectionSettings Data Shape
GASCountryDS Data Shape
GASRegionDS Data Shape
GAS.RemoteEndpointProviderConfig DataShape
GASSessionConfig Data Shape
GAS.SessionParametersProviderConfig Data Shape
RemoteAccessServerName Data Shape
RemoteEndpoint Data Shape
RemoteServerConfiguration Data Shape
RemoteSession Data Shape
RemoteSessionEvent Data Shape
RemoteSessionParameters Data Shape
RemoteSessionViewer Data Shape
RemoteSessionsMetricsEntryDS Data Shape
ThingworxInternal.RemoteEndpointProviderConfig Data Shape
ThingworxInternal.SessionParametersProviderConfig Data Shape
RAE Things
CleanupOldSessionsTimer Thing
CountryPinning, RegionPinning, and ManualPinning Thing
GASRemoteAccessProvider Thing
GASSelector Thing
PurgeRemoteSessionsMetricsScheduler Schedule Thing
RSEEAppKeyPermissionServices Thing
RemoteAccessPermissionServices Thing
ThingworxInternalRemoteAccessProvider Thing
ThingworxInternalRemoteAccessServer Thing
TerminateInactiveSessionsTimer Thing