ThingWorx Remote Access Client (RAC) > Troubleshooting Remote Access > General > Symptom: Unable to retrieve endpoints via the GetRemoteAccessibleEndpoints Service of the Remote Access Subsystem
Symptom: Unable to retrieve endpoints via the GetRemoteAccessibleEndpoints Service of the Remote Access Subsystem
Symptom
Calling GetRemoteAccessibleEndpoints on the RemoteAccessible thing returns no results or errors.
Cause/Action (Administrator Only)
CAUSE: The Axeda Thing does not have a providerName configured ( Thing).
ACTION: The Administrator should set the providerName property on the Thing to a valid instance of RemoteAccessProvider. For example, the GASRemoteAccessProvider Thing. This property is added to the Thing by configuring the Thing to implement the RemoteAccessible Thing Shape.
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