• A customer calls the Iniscope customer care center to raise an issue with an oscilloscope. The helpdesk agent raises a case first and then generates a work order from the case through an SFM. Entitlements for the installed product is checked. The work order is then scheduled through Dispatch Console. Technician for whom the work order is assigned is notified through the Go app. The technician checks for inventory, records parts and labor required for the work order. The technician then works on fulfilling the work order. They generate the service report using output documents on completion and close the work order.

• A preventive maintenance work order is generated for an MRI machine installed at the Good Samaritan Hospital, for a periodic maintenance. Auto-entitlement is performed for the work order. The work order is then autonomically scheduled through Schedule Optimization. Technician for whom the work order is assigned is notified through the Go app. The technician completes the tasks assigned to them in the work order. The technician also generates service report PDF an closes the work order.