Go
ServiceMax Go is a field-ready mobile app for iOS, Android, and Windows devices designed for field technicians and engineers. The app allows field workers to manage work schedules, complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts, and products in the field, and much more.
ServiceMax Go app is a unified app that brings feature similarity to phone and tablet devices for iOS, Android, and Windows. Based on your device form factor, the app utilizes an optimized layout targeted for each form factor.
Business Use Cases
The Go app supports various business use cases, streamlining field service operations and enhancing technician efficiency. It enables businesses to improve service delivery, automate workflows, and integrate with other enterprise systems.
• Work Order Management – Technicians can create, update, and complete work orders efficiently. The app allows them to log service details, track job progress, and manage customer requests.
• Appointment and Scheduling – The app provides calendar integration, enabling technicians to view their schedules, manage appointments, and optimize service routes.
• Barcode and QR Code Scanning – Businesses can leverage barcode scanning for asset tracking, RMA updates, and shipment verification. Configurable quick actions allow seamless workflow execution.
• Inventory and Asset Management – The app enables real-time access to inventory levels, parts ordering, and asset history, ensuring technicians have the necessary tools and information for repairs.
• Checklists and Compliance – Businesses can enforce standard operating procedures with step-by-step checklists. These help technicians maintain compliance with safety and regulatory requirements.
• Offline Functionality – When no internet is available, technicians can continue working with pre-synced data, perform calculations, update work orders, and generate offline reports. Data automatically syncs when connectivity is restored.
• Third-Party App Integration – The Go app supports deep linking and data exchange with third-party applications, facilitating seamless workflows between enterprise systems.
• Custom Workflows with Mobile Activity Space (MAS) – Businesses can create tailored user experiences by embedding custom JavaScript-based activity spaces within the app. This enables automation and reduces manual steps in processes.
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