• Configuration Settings: control the default behavior of Dispatch Console features.

• Service Org and Territories: where Service Teams, Technicians, and Territories are defined.

• Event Subject Rules: which are applied when work orders are scheduled to technicians

• Event Hover Rules: which determine the info displayed in DC Scheduler on hovering over a Work Order event

• MTTS Rules: define default Work Order Service Duration, which in turn is used when a work order is scheduled to one or more technicians

• Dispatch Console Field Updates: to configure Work Order and Event fields which can be set when creating/editing events

• Dispatch Console Views: where views can be defined and made accessible to the required set of Dispatch Console users

• Dispatch Console Hovers: using which information to be displayed on map hover is configured

• Territory Match Rules: to auto-populate the Primary Territory of a work order, for use when executing Service Team/Technician Search based on territory, and Advanced Technician Search

• Technician Eligibility Rules: to find the list of eligible technicians, for use when executing Advanced Technician Search

• Skill Match Rules: to find the list of required and optional skills, for use when executing Advanced Technician Search