Service Org
A service org definition consists of Service Teams, Technicians under each team, dispatchers for each team, Products and Expertise in which the team / technicians specialize, and information about geographical location of teams and technicians. The Service Org can be defined using standard Salesforce tabs for Service Teams and Technicians. Alternatively, Team Technician Management Console can be used to define this.
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If a Service Team is not listed in Dispatch Console for a dispatcher, check if the dispatcher is added as one of the allowed dispatchers for the Service Team (Dispatcher Tab for Service Team in Team Technician Management Console, or related list Dispatcher Access for Service Team in SFDC screen).
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