Territories
A territory is used in ServiceMax to align one or more Service Teams and technicians to a logical grouping based on geographical dimensions such as postal code, city, country, and/or virtual dimensions such as product and industry.
Territory can be defined using the standard Salesforce tab for Territories. Alternatively, Territory Management Console can be used to define this. A technician can be associated with only one territory.
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Similar to Service Team, a dispatcher should be added as one of the allowed dispatchers for the Territory, for the territory to be listed in the Dispatch Console for that dispatcher.
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