Work Order
Work Order is used to plan, execute and manage Service events for Field and Depot Service activities. Depending on the service scenario, the Order creation can be triggered by many events:
• When creating a Support Case
• When one or more installed products require periodic service or calibration
• When troubleshooting a customer problem in the field
• If the field service engineer learns that the product requires specialized conditions of a factory/depot to resolve the problem
• When a new/repair shipment to the customer requires specialized installation activity
In ServiceMax, Work Orders can be used to manage the entire service delivery process, from creating estimates and quotations, to requesting and receiving parts, to recording usage/consumption, to closure and analysis.
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Work Order is also interchangeably referred to as Service Order in ServiceMax.
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