Dispatching a Work Order
ServiceMax provides multiple methods to dispatch Work Orders. These features allow your organization to deploy varying levels of sophistication depending upon your organization’s readiness and automation needs.
• Simple Assignment: In this method, dispatch processes can be defined to assign Work Orders to Technicians when the Work Orders match certain entry criteria.
• Dispatch Console: The simple assignment can be extended to assign Work Orders to dispatchers, who in turn can use the interactive full functional
Dispatch Console to queue, assign, and schedule Work Orders on Technician calendars.
• Advanced Assignment: This is meant for organizations that want to use
Schedule Optimization, the advanced dispatching and scheduling engine of ServiceMax. Using this method, you can define dispatching rules, qualify Technicians by their availability and skills, define various scheduling constraints such as booking windows, SLA commitments, and ultimately assign and schedule Work Orders by optimizing Technician travel time and distance. Please contact your ServiceMax admin to determine whether Schedule Optimization has been enabled for your organization.
ServiceMax provides the flexibility to deploy all the above methods in various parts of an organization.